Marketing Partners at @GOCareCX. #Telecom #cloud guy. @BostonCollege grad. Husband & father. Be good & be nice! Opinions are mine or borrowed
Joined January 2010
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Jun 10
.@NTCAconnect webinar featuring experiences from @PTCI!
Revolutionizing #CX: How Rural #Broadband Providers Are Leading With Customer Experience
Thursday, June 11 at 2 p.m. ET
Free and open to all. Register --> ntca.org/learn/events/online…
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GOCare Welcomes Patrick Kelly as CTO to Drive AI-Powered #CX Innovation for #Broadband Operators
gocarecx.com/press-releases/…
#Telecom #ElevatingBroadbandCX #DigitalTransformation
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Let's meet at #FC26!
We’re heading to #FiberConnect2026 as a Silver Sponsor & proud @FiberBroadband Premier Member.
Visit us at Booth #711 to see how broadband providers are improving CX and reducing operational friction with proactive digital engagement.
Read more in PR -> gocarecx.com/press-releases/…
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Apr 29
I’m hosting in my town! Looking forward to connecting with my #ruralbroadband marketing friends. Catch my session Monday on mapping #AI touch points to the customer journey.
Meet us next week at @NTCAconnect Marketing & Sales Conference in Boston!
We are sponsoring, exhibiting, and speaking at this premier event designed to enable #ruralbroadband providers to grow faster and smarter. #NTCAMarketing
Let's talk about how to stand out with #CX!
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We are honored to be named a finalist in two award categories, both associated with the hot trend of #broadband outagement notifications! #ElevatingBroadbandCX
Apr 7
FBA has announced the finalists for the 2026 FBA Awards.
Winners will be revealed at the 25th Anniversary Awards Gala, celebrating the people and projects driving real impact across the industry.
Join us in congratulating this year’s finalists: hubs.la/Q049RlCg0
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GOCare and @sctelcom Partner to Elevate Customer Experience @360MarTech martech360.com/news/stack-pl…
#CX #Broadband #DigitalTransformation #Telecom
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Mar 24
Join me and the @GOCareCX team there!
We are a silver sponsor, speaker, and exhibitor (first time going 10x20 booth)!
Mar 24
At FC26, FBA is bringing together leaders across the broadband ecosystem to explore how fiber infrastructure is powering the applications shaping our future.
Check out the release: hubs.la/Q0486Xlx0
Join us in Orlando: hubs.la/Q0486ZCv0
#FC26 #LightYearsAhead
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Mar 24
I’ll be there with my @GOCareCX teammates!
Register for the NTCA Marketing and Sales Conference by March 23 to lock-in early-bird savings. Gain invaluable networking from colleagues coming to celebrate 30 years of the event in Boston, May 3-5. bit.ly/4bDmC4g
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#Broadband providers that win aren’t the cheapest—they’re the easiest to do business with.
If you’re still competing on price, it’s time to rethink the strategy.
👉 Read more in the latest blog post by our CEO and Co-Founder:
gocarecx.com/blog/differenti…
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Mar 16
EverFast Fiber Selects @GOCareCX to Modernize Digital Customer Experience via @TheFastMode thefastmode.com/technology-s…
#CX #broadband #telecom #ElevatingBroadbandCX #DigitalTransformation
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Kevin Mitchell retweeted
Mar 13
EverFast Fiber Networks Taps GOCare to Power Digital Transformation and Customer Engagement Strategy ow.ly/uB8e50YtotF #MarTech #MarketingTechnology #MarketingTech #AdTech #ContentMarketing
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Mar 13
A Tale of Two Utilities (#CX Edition)
Yesterday was a masterclass in customer experience—one utility nailed it, the other dropped the ball.
#CustomerExperience #DigitalTransformation
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Mar 13
𝗧𝗵𝗲 𝗖𝗫 𝗧𝗮𝗸𝗲𝗮𝘄𝗮𝘆
Customers don’t mind service disruptions or appointments nearly as much as they mind 𝘂𝗻𝗰𝗲𝗿𝘁𝗮𝗶𝗻𝘁𝘆.
Proactive communication—especially SMS—sets expectations, reduces frustration, and often eliminates the need for customers to call in.
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Mar 13
That’s exactly the type of experience @GOCareCX helps #broadband providers deliver. Let’s connect if you’re looking to elevate broadband CX.
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