Building better customer experiences. Analytics. Quality Assurance. Automation. Integrations: #Zendesk #Freshdesk #Salesforce & more! miuros.com/who-we-are
Joined June 2015
- Tweets 106
- Following 95
- Followers 148
- Likes 57
9 Photos and videos
15 Apr 2021
We're so proud of our customer @swapfiets going from strength with their expansion in Europe!
But how did they get to this stage? Customer Service has always been a key business differentiator for them!
#CustomerCare #CustomerService
hubs.ly/H0HMM4z0
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6 Apr 2021
As we head into Q2, how is your #CX Strategy going? ๐โโ๏ธ
Thanks again for this piece @StossInSupport
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25 Mar 2021
Personalization is one of the buzzwords in #CustomerService. We all know that. But how does it affect your key metrics? We did the maths! ๐
hubs.ly/H0HMLfv0
9 Mar 2021
This scorecard ain't big enough for the two of us... ๐ค
Some questions are more important than others, and here's to reflect this in your scorecard!
#CustomerService #CustServ
hubs.ly/H0HML2w0
9 Feb 2021
Webinar with @FreeNow_UK !
See how the #1 tax app in Europe became a data-driven customer service team!
us02web.zoom.us/webinar/regiโฆ
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Miuros ๐ retweeted
9 Feb 2021
๐ค Dรฉcouvrez notre dernier article rรฉdigรฉ en partenariat avec @miuros_software, nous partageons avec vous 8 maniรจres d'utiliser l'IA, pour aider vos clients et vos agents de support, au quotidien.
๐ link.botmind.io/305o
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Miuros ๐ retweeted
12 Jan 2021
Want to join one of our top portfolio companies?
@Storelift1 & @miuros_software are hiring
licornesociety.com/startups_โฆ
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31 Dec 2020
2020 has been tough but we've pulled through together. And here's to 2021, the year of vaccines, hugs, weddings, parties, concerts, festivals, full stadiums and more!
From all of us at Miuros, we wish you all a very Happy New Year.
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22 Dec 2020
This holiday season can be tough on your team - here's how you can make sure your agents are heard! #EmployeeSatisfaction
hubs.ly/H0CRHT20
7 Dec 2020
๐ Peak ๐ Demand is here for #ecommerce #customersupport teams! Here's how you can focus on #retention - making sure these new customers come back by delivering a great #CX
miuros.com/blog/ecommerce-3-โฆ
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Miuros ๐ retweeted
27 Nov 2020
Read this @miuros_software article now feat. Peak Support COO @hannahsteiman & other support leaders from @Cheerz_UK, @Illuminateed, @getinkbox, @NumberBarn, @public_rec, to learn more about how you can keep up with the #BlackFriday #customersupport demand
hubs.ly/H0BBN5Q0
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Miuros ๐ retweeted
13 Nov 2020
Une bonne utilisation de donnรฉes rรฉcoltรฉes est prรฉcisรฉment ce qui distingue les meilleurs service client des autres, leur permettant de fournir un service rapide, de haute qualitรฉ et ร moindre coรปt.
Lisez la suite dans ce blog post par @miuros_software๐ zdsk.co/2UlG1yo
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Miuros ๐ retweeted
11 Nov 2020
Peak Demand in Customer Support: 18 Best Practices & Strategies miuros.com/blog/black-fridayโฆ #ebook #cx #custserv via @miuros_software
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Miuros ๐ retweeted
29 Oct 2020
Beside best efforts to improve self-service and case deflection ๐ค, customer service reps are still at the core of customer service. Is there a perfect recipe or are there magic ingredients to effective individual performance reviews in customer service? bit.ly/2HIgU5Y
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29 Oct 2020
A few weeks ago we conducted a survey to find out how happy #CustomerService agents actually are with how their performance is being assessed. The key takeaway was
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29 Oct 2020
Here's the link ๐ looking forward to seeing you there! us02web.zoom.us/webinar/regiโฆ