Technical Writer on Medium and Design Consultant of @ClickHelpNews. I tweet about #techwriting #webdesign #technicalcontent
Joined May 2016
- Tweets 1,755
- Following 248
- Followers 2,325
- Likes 1,009
470 Photos and videos
Brad Nice π¨βπ» retweeted
AI agents are no longer just βreadingβ documentationβthey can now interact with your documentation portal directly via MCP (Model Context Protocol). This opens the door to more dynamic technical writing systems.
π tinyurl.com/ypmdc5v3
#AI #MCP #TechnicalWriting #Documentation
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Brad Nice π¨βπ» retweeted
AI is changing customer support β not by replacing humans, but by helping them work faster. With Agent Assist tools.
The result: faster resolutions, happier customers, less burnout.
Read more π tinyurl.com/fywmbnwv
#CustomerSupport #AI #AIAgents #CX #CustomerExperience
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Brad Nice π¨βπ» retweeted
May 27
Still sending users to a separate help page mid-task? That's where they drop off.
In-app help keeps guidance inside the product right where users need it.
Read more π tinyurl.com/3sfkwdrm
#InAppHelp #UserOnboarding #ProductAdoption #UX #TechnicalWriting
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Brad Nice π¨βπ» retweeted
May 20
Your documentation exists, but AI tools can't read it.
When ChatGPT fetches your portal and gets a wall of HTML, it guesses. Sometimes it guesses wrong (confidently.)
The content is fine, the delivery isn't.
Read tinyurl.com/3ykd9j7p
#TechnicalWriting #AITools #Documentation
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Brad Nice π¨βπ» retweeted
May 13
Architecture docs help teams align on system structure, decisions, dependencies, and future changes.
A practical guide to writing architecture documentation thatβs actually useful πtinyurl.com/3vkvhbyu
#TechnicalWriting #SoftwareArchitecture #DevDocs #Documentation
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Brad Nice π¨βπ» retweeted
Developer docs arenβt just βnice-to-have.β
Theyβre core infrastructure for IT teams β just like CI/CD, observability, and security.
Learn how to build docs that reduce outages, speed up onboarding, and actually stay up-to-date πtinyurl.com/4323me8p
#DevDocs #DevOps #techcomm
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Brad Nice π¨βπ» retweeted
Apr 29
Our April 2026 update is out π
Claude and Cursor can now read and write your ClickHelp docs directly.
Plus API v2, Markdown export, language switcher, and more.
Read the details β tinyurl.com/5fcbxw3z
#update #clickhelp #ai #mcp #techcomm #technicalwriting
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Brad Nice π¨βπ» retweeted
Apr 22
Creating software tutorials? Make them clear, structured, and actually useful π
βοΈ Step-by-step approach
βοΈ Visuals & interactivity
βοΈ Beginner-friendly logic
Learn how to build tutorials users love: tinyurl.com/yc4ubmpd
#techcomm #TechWriting #SaaS #Documentation #UX
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And everything under the Sun is in tune πΆ
This image from the eclipse during the Artemis II lunar flyby captures a halo of light around the Moon. Scientists are still investigating if the glow comes from interstellar dust or the solar corona.
ALT A solar eclipse, captured from a camera mounted on one of the Orion spacecraft\u2019s solar array wings during the Artemis II crew\u2019s flyby of the Moon\u2019s far side. The Moon is dark, save for a bright halo of white light surrounding it. The Orion spacecraft is in the leftmost half of the image, mostly shadowed.
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Brad Nice π¨βπ» retweeted
Apr 15
Still brainstorming in bullet points?
Best mind mapping tools in 2026: Miro, XMind, MindMeister, Coggle, MindManager, compared by features, AI, collaboration & free plans.
Full breakdown πtinyurl.com/4e5f6awc
#mindmapping #productivity #tools #AI #techcomm
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Brad Nice π¨βπ» retweeted
Are PRDs still relevant in the age of AI? π€
Short answer: yes β but theyβre evolving.
AI helps with drafting and structure, but clear requirements still matter more than ever.
Read how PRDs are changing π tinyurl.com/emrvbx5d
#PRD #AI #TechWriting #Documentation #techcomm
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Brad Nice π¨βπ» retweeted
Enterprise search is not just about keywords β itβs about understanding intent, context, and delivering real answers.
Explore types, benefits, AI capabilities, and implementation tips π
Read the guide π tinyurl.com/4as5cazx
#EnterpriseSearch #AI #TechWriting #Docs
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Brad Nice π¨βπ» retweeted
Mar 31
Your docs are now readable by AI β not just humans.
New Reader UI, Markdown access, llms.txt, and an MCP Server so AI agents can work with your content directly.
Full release notes π tinyurl.com/3e6w3mh9
#update #clickhelp #AI #Documentation #TechWriting #techcomm #TechDocs
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Brad Nice π¨βπ» retweeted
Mar 25
DocOps isnβt just Docs-as-Code.
Itβs about building a documentation system that actually scales β with automation, collaboration, and the right tools.
Read more β tinyurl.com/4b8dpzp3
#docops #Documentation #DocsAsCode #DevWorkflow #TechWriting #KnowledgeManagement
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Brad Nice π¨βπ» retweeted
Mar 18
Code-to-docs is changing how teams write documentation.
Documentation isnβt a side task anymore β itβs part of development.
Read more β tinyurl.com/5n8fh5ez zr
#codetodocs #Documentation #DocsAsCode #DevWorkflow #TechWriting #KnowledgeManagement #techcomm #TechDocs #Docs
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Brad Nice π¨βπ» retweeted
Mar 11
Developer portals are becoming the backbone of modern platform engineering.
Learn how internal developer portals help teams unify tools, automate workflows, and improve developer experience.
Read here β tinyurl.com/5hynkezr
#DeveloperPortal #PlatformEngineering #DevOps #IDP
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Brad Nice π¨βπ» retweeted
Docs as Code works greatβuntil documentation starts scaling beyond developer-owned READMEs.
In this article we explore where Docs as Code reaches its limits and how hybrid documentation platforms address those gaps.
Read here β tinyurl.com/599ac3x3
#Documentation #DocsAsCode
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Brad Nice π¨βπ» retweeted
Feb 25
We thought our AI bot was underperforming.
It wasnβt.
It was exposing the truth: the knowledge simply wasnβt documented.
AI doesnβt replace knowledge. It reveals whatβs missing.
Read the full story β tinyurl.com/yksbws7c
#Documentation #TechWriting #AI #techcomm #TechDocs
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Brad Nice π¨βπ» retweeted
Feb 18
Ever wondered how dev teams keep docs in sync with code?
They use Docs as Code: Git, Markdown, reviews, and automation.
Read more π tinyurl.com/bdhauf5x
#Documentation #DocsAsCode #DevWorkflow #TechWriting #KnowledgeManagement #techcomm #TechDocs #DocumentationTips
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