All things #B2C & #B2B #CX, #CRM and #CustServ. Ex Rolls-Royce & Bentley, now #influencer and #consultant in #CustExp, #VoC & #insight.
Joined November 2010
- Tweets 16,275
- Following 21,567
- Followers 22,742
- Likes 9,644
1,748 Photos and videos
Pinned Tweet
23 Jun 2025
How to build a #CustomerStrategy in the #B2B #Membership Sector, via @Customerattuned customerattuned.com/blog/cus…
#customercentricity #CRM #KAM #customermanagement #customerjourney #customersegmentation #insight #VoC #strategy #custexp #CX #custserv #CVM #datascience #CXM #B2Btrust
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21 Oct 2025
Excellent discussion exploring #B2B Relationship Lifecycles with leaders from across healthcare, international trade membership, vision care, insurance and financial services sectors customerattuned.com/blog/exp…
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Peter Lavers retweeted
23 Jun 2025
We were delighted to host a Senior Leaders' dinner last week, led by @peterlavers and tackling the challenges of #B2B Relationship Lifecycle management. customerattuned.com/blog/exp…
#customercentricity #B2Btrust #CRM #KAM #customerjourney #insight #VoC #custexp #CX #custserv #CVM
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Peter Lavers retweeted
23 Jun 2025
Great stuff from @MarkHollyoake and @alanthom90 on building #trust-based #B2B Relationships: It Takes Two To Tango!
#B2Btrust #KAM #CRM #accountmanagement #peopledevelopment #salesmanagement #training #staffdevelopment customerattuned.com/blog/it-…
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Peter Lavers retweeted
23 Jun 2025
How to build a #CustomerStrategy in the #B2B #Membership Sector, from @PeterLavers
#customercentricity #CRM #KAM #customermanagement #customerjourney #customersegmentation #insight #VoC #strategy #custexp #CX #custserv #CVM #datascience #CXM #B2Btrust customerattuned.com/blog/cus…
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Peter Lavers retweeted
23 Jun 2025
An excellent and pragmatic approach to building a #B2B #CustomerStrategy from @PeterLavers.
#customercentricity #CRM #KAM #customermanagement #customerjourney #customersegmentation #insight #VoC #strategy #custexp #CX #custserv #CVM #datascience #B2Btrust customerattuned.com/blog/bui…
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23 Jun 2025
Excellent discussion from our latest @Customerattuned Senior Leaders' Dinner, exploring #B2B Relationship Lifecycles customerattuned.com/blog/exp…
#customercentricity #B2Btrust #CRM #KAM #customermanagement #customerjourney #insight #VoC #strategy #custexp #CX #custserv #CVM #CXM
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23 Jun 2025
A practical approach to building a #B2B #CustomerStrategy, via @Customerattuned customerattuned.com/blog/bui…
#customercentricity #CRM #KAM #customermanagement #customerjourney #customersegmentation #insight #VoC #strategy #custexp #CX #custserv #CVM #datascience #CXM #B2Btrust
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23 Jun 2025
Building #trust-based #B2B Relationships: It Takes Two To Tango! customerattuned.com/blog/it-… #Newblog from @Customerattuned
#B2Btrust #KAM #CRM #accountmanagement #peopledevelopment #salesmanagement #training #staffdevelopment
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Peter Lavers retweeted
7 May 2025
Excellent #insight from @PeterLavers and @alanthom90 on developing #Entrepreneurship in sales teams. Thanks to our guests at the dinner from a range of #B2B sectors for the thought provoking conversation.
7 May 2025
#Newblog from last week's @Customerattuned business dinner on the subject of #Entrepreneurialism in #B2B sales and #accountmanagement customerattuned.com/blog/ent… #leadership #KAM #B2Btrust #salesmanagement #training #peopledevelopment #customercentricity #businessculture
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7 May 2025
#Newblog from last week's @Customerattuned business dinner on the subject of #Entrepreneurialism in #B2B sales and #accountmanagement customerattuned.com/blog/ent… #leadership #KAM #B2Btrust #salesmanagement #training #peopledevelopment #customercentricity #businessculture
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24 Jan 2025
Should you implement #NPS in #B2B? I’m regularly asked about its suitability for #VoC. My answer isn't an immediate yes or no. Here are 5 critical factors to take into account. customerattuned.com/blog/sho…
@Customerattuned #NetPromoter #custexp #CSat #KAM #partnershipsurvey #VoS
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Peter Lavers retweeted
27 Nov 2024
Excellent introduction to our #B2B #CustomerSegmentation Canvas by Paul Cranston, describing how #B2Btrust and conventional #analytics can be combined into a practical #segmentation model: customerattuned.com/blog/int…
#CustExp #CustServ #DataScience #CRM #Marketing #trust #CVM
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27 Nov 2024
Excellent introduction to the @Customerattuned #B2B #CustomerSegmentation Canvas from Paul Cranston. Well worth a watch: customerattuned.com/blog/int…
#B2Btrust #CRM #Marketing #CustExp #CustServ #analytics #DataScience #segmentation #trust
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Peter Lavers retweeted
14 Nov 2024
Excellent #newblog from @PeterLavers - #B2BTrust as a #PredictiveIndicator. Great practical application of @MarkHollyoake's thought leading #academicresearch on #trust in #B2B:
customerattuned.com/blog/b2b…
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14 Nov 2024
Do you agree that increasing #trust in a #B2B relationship will lead to better outcomes, and maintaining #B2Btrust will lead to longevity of relationship? If so, then why isn’t it much higher up the corporate agenda? customerattuned.com/blog/b2b…
@Customerattuned @MarkHollyoake
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3 Oct 2024
In this final @Customerattuned blog of a 3-part series on #B2B Relationship #Trust, I consider what to do in a business relationship crisis situation, with 5 tips drawn from @MarkHollyoake's work on #B2BTrust.
#KAM #custexp #crisismanagement #ethics customerattuned.com/blog/rel…
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Peter Lavers retweeted
27 Sep 2024
Got questions about wholesale insurance in 2024? 🤔 Dominic Lee of SAS has answers... and @PC_360 has the story. 2.sas.com/6017o2BNz
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Peter Lavers retweeted
1 Oct 2024
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- Purpose-built technology for an immersive learning experience 💻
- A proven methodology continuously improved over decades 📚
With over 50 years of expertise, we ensure our students succeed. #EnglishLearning goals! 🌍✨
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Peter Lavers retweeted
3 Oct 2024
Problem technology data = solution. But that technology part of the equation has to meet organisations where they are.
Enter SAS Viya Workbench. Find out more at 2.sas.com/6010oFn7C
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