Co-founder & CEO, Simplify360
Joined January 2009
- Tweets 6,179
- Following 223
- Followers 2,281
- Likes 38
24 Photos and videos
Jun 11
CX is moving from automation to resolution.
The hard part is not whether AI can answer.
It is knowing when AI should act, when it should assist, and when it should hand off to a human.
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20 Sep 2024
Punishment for trying to fly @airindia and support. Apparently I shouldn’t have been allowed to book a seat with broken tray tables, if it was my responsibility.
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Rohit Gupta retweeted
28 Oct 2022
We at Simplify360 are super excited to announce that we are now an official #Meta Business Partner!
Cheers to us!✨
#Facebook #WhatsApp #Instagram
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Rohit Gupta retweeted
19 Aug 2022
Good customer support helps you stand out from your niche competition!
Check out these 13 #CustomerService tips and know how to deliver great support experiences on the go!
Find them all here - bit.ly/3RcE5nt
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Rohit Gupta retweeted
2 Aug 2022
Major social media updates of #July!
Check them all out in-depth by heading to our latest article - bit.ly/3OTzXHp
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Rohit Gupta retweeted
5 Jul 2022
Using an effective #reviewmanagement platform can help,
1. Collect insights & feedback🔍
2. Build trust🏅
3. Create a positive brand image⚡
4. Boost sales figures📈
Know how to choose the best online review management platform in this article! bit.ly/3upnDqR
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Rohit Gupta retweeted
19 Jun 2022
Dear Dads!
Thank you for connecting all the dots every day, making it super easy and hiding all the back-end mess, since before omnichannel was introduced!
Happy #FathersDay!
#FathersDay2022
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10 Mar 2022
If political parties could acquire another political party, both Congress and BJP would buy out AAP today.
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Rohit Gupta retweeted
6 Dec 2021
#Chatbots or #ConversationalAI Chatbots? Which is the best choice for your business?
Here are 5 key differences that'll help you decide: bit.ly/31CfNi8
#MachineLearning #NLP #CX
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Rohit Gupta retweeted
19 Aug 2021
Let’s break down an industry trending word, Customer Centricity!
#CxWordOfTheWeek #CX #CSAT #CustomerService
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Rohit Gupta retweeted
2 Jun 2021
We appreciate your wonderful feedback, Harsh! We work hard to meet client expectations and we are happy to hear we hit the mark for you and look forward to growing together! Thank you!
#Simplify360 #SimplifyAgencyPartner #Testimonial #CustomerService #CX #ClientTestimonial
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Rohit Gupta retweeted
30 Jun 2021
Let’s decode an industry buzzword: Asynchronous messaging
#CxWordOfTheWeek #Cx #Messaging #Simplify360
#ChatSupport
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Rohit Gupta retweeted
19 May 2021
81% of customers prefer to help themselves before reaching out to an agent. Empower your customers to help themselves as and when they need #Automation! Learn how you can perfect your #CustomerService with automation here: bit.ly/3yjfEvQ
#CX #Automate #CustomerSupport
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7 May 2021
Am I the only one who cannot get a CoWin OTP on the app, while others are able to book a slot!
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Rohit Gupta retweeted
6 May 2021
With umpteen searches a day about your brand, make it effortless for prospects & customers to engage with your brand straight from #GoogleSearch & #Maps. Get Google's Business Messages for your business. Book a Demo: bit.ly/3h5KiTm
#Simplify360 #GoogleBusinessMessages
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Rohit Gupta retweeted
6 May 2021
SC junks Bengal's version of Rera as unconstitutional | India News - Times of India timesofindia.indiatimes.com/…
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Rohit Gupta retweeted
28 Apr 2021
#LastChance to register for our free #Webinar. Give yourself a leg up by joining our upcoming webinar – #AI changing the Face of #CustomerService forever on 28th April with Niranjan Sridharan, Head of Sales and Marketing at #Simplify360. Register now: bit.ly/2S5Wjh1
#CX
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Rohit Gupta retweeted
26 Apr 2021
#WebinarAlert: Simplify360 presents #CX360 our #Webinar series!
Tune in to learn from industry expert Niranjan Sridharan, on how #AI is changing the face of #CustomerService globally, on 28th April at 6:30 PM IST. Register now: bit.ly/2S5Wjh1
#CX #ChatBots #Automation
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25 Apr 2021
These are really difficult times!
24 Apr 2021
Posting an updated list of doctors to advise and help mild covid patients (who do not meet admission criteria) So far we have fielded 600 calls from people all over India. The need of the hour is immeasurable and the service is free and pan India. Please share and amplify!
