Replacing $100B in marketing SaaS services with AI that never sleeps @surfacelabs_ai | Prev built privacy @opaquesys @berkeley_eecs @calblockchain ๐Ÿป

Joined October 2011
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Today weโ€™re introducing the world's first AI Workforce for Marketing Ops: a team of AI agents that converts 30% more inbound into demos/ signups. Marketing teams spend millions on inbound, but 50% of leads never convert b/c they're lost to long forms, poor targeting, and slow follow-ups. Hereโ€™s how the AI Workforce works โ†’ ๐Ÿงต
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RT @danielfazio: The Indian prospectโ€™s face when you tell them they canโ€™t get access for free and pay after they get results t.co/Oโ€ฆ
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Saharsh Agrawal retweeted
Such a great product to work on!
How we're thinking about making AI actually useful ndstudio.gov/posts/making-aiโ€ฆ
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vibe coded a CRM with Claude in a weekend. contact records, pipeline stages, deal tracking, the whole thing. felt like a genius. lasted about 2 weeks before I realized I made a terrible mistake. so here's what happened. we're a small team, 2 sales reps, and I convinced myself we didn't need HubSpot. why pay for something Claude can build in 48 hours right? Claude built it. it worked. I was walking around the office like I just saved us $15K a year in software spend. then week 2 hit. a routing rule broke. nobody knew how to fix it except the engineer who built it. he was heads down on product. the lead just sat there unassigned for 3 days. nobody even noticed until the prospect emailed us asking why nobody followed up. that was the first crack. then we tried to hire a sales rep. first question in every interview: "what CRM do you use?" when I said "oh we built our own" the energy in the room just died. every single candidate knew HubSpot or Salesforce. nobody wanted to learn some homegrown tool that one engineer built in a weekend. I watched 3 great candidates lose interest in real time. that was the second crack. then I tried connecting Apollo. then Clay. then our email sequences. every single tool in our GTM stack has native HubSpot and Salesforce integrations. connecting them to our vibe coded CRM meant custom API work for every. single. one. more engineering time. more things breaking at 2am that nobody knows how to debug. that was the third crack and I was done. the thing nobody tells you about vibe coding your business tools is that building the V1 is the easy part. like genuinely easy. Claude will build you a beautiful CRM in a weekend. the hard part is everything after that: who maintains it when something breaks at 11pm on a friday who onboards new hires onto a tool with zero documentation who builds and maintains every integration manually who fixes the schema when your AI agent corrupts a field the answer to all of those is "you" and eventually you get tired of being the answer to all of those. established CRMs feel like overkill when you have 2 reps. but the migration you're avoiding now costs 3x more when you have 10 reps. ask me how I know. two weeks in I got tired of explaining our homegrown CRM to sales candidates who just wanted to use HubSpot. so we went back to HubSpot. hubspot wins again ๐Ÿคทโ€โ™‚๏ธ
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congrats @kathrynwu1 and OpenMart team!!! this looks awesome
Today we launched OpenClaw for Sales. It combines @openmartaiโ€™s data, LinkedIn data, and top data sources to do the work for you. Used by teams like Whatnot, DoorDash, Alibaba, and many others. Try for free: tinyurl.com/3fjczmtc or DM me for an invite code.
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Saharsh Agrawal retweeted
interview with @PayPal
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Saharsh Agrawal retweeted
I got into @ycombinator solo After 7 rejections Before the batch: -$2.1M raised alone -Sold 200K ARR -6M views I'm building the first database sandbox @ArdentAI We let you infinitely clone any Postgres DB in <6s so coding agents can test code on a 1:1 of prod Time to win
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Awesome team and product
We've raised $6.5M to kill vector databases. Every system today retrieves context the same way: vector search that stores everything as flat embeddings and returns whatever "feels" closest. Similar, sure. Relevant? Almost never. Embeddings canโ€™t tell a Q3 renewal clause from a Q1 termination notice if the language is close enough. A friend of mine asked his AI about a contract last week, and it returned a detailed, perfectly crafted answer pulled from a completely different clientโ€™s file. Once youโ€™re dealing with 10M documents, these mix-ups happen all the time. VectorDB accuracy goes to shit. We built @hydra_db for exactly this. HydraDB builds an ontology-first context graph over your data, maps relationships between entities, understands the 'why' behind documents, and tracks how information evolves over time. So when you ask about 'Apple,' it knows you mean the company you're serving as a customer. Not the fruit. Even when a vector DB's similarity score says 0.94. More below โฌ‡๏ธ
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Saharsh Agrawal retweeted
Can you vibe code your own CRM? Yes. Should you vibe code your own CRM? No.
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this same thing will happen for marketing btw
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An engineer at Anthropic wrote a spec, pointed Claude at an Asana board, and went home. Claude broke the spec into tickets, spawned agents for each one, and they started building independently. When the agent is confused it runs git-blame and messages the right engineers in Slack. By Monday the agents finished the plugin feature. That's one example of how the best engineers are shipping software right now. Developers will soon orchestrate 50 AI agents in parallel and the difference between a good engineer & a great one would come down to specs. You can't write a spec that holds up at that scale without genuinely understanding what you're building at a deeper level. The next-gen developer who understands the fundamentals, can architect well and orchestrate agent is going to be a 1000x developer!
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build as if you are 100% correct and then be okay with inevitably being wrong
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โ€œThe goal isn't to be right on the first try. The goal is to be wrong in increasingly useful ways, until one day you're not wrong anymore.โ€
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hiring PSA for early-stage founders: there are two types of employee candidates 1. ones who want to work at a proven rocketship 2. ones who want to help you build the rocketship we've never gone wrong hiring the second type
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Founders: Here is a product feature prioritization framework that works at Surface ๐Ÿ‘‡ Build everything really fast
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This wasn't the plan. But here we are. My team at Surface Labs accidentally built something the market doesn't have a name for yet. We thought we were just going to sell better "Typeform" to founders. But teams using Surface have literally changed how they work: 1/ A customer just replaced 5 tools with it and told me to raise our prices. 2/ Growth marketers are launching new same-day inbound experiments. 3/ Designers are building pixel-perfect funnels without code. 4/ SDRs check Surface before their CRM. 5/ Ops teams have finally stopped bothering the devs (just kidding) Somehow we ended up managing the entire top-of-funnel lead journey: ๐—–๐—ฎ๐—ฝ๐˜๐˜‚๐—ฟ๐—ฒ. ๐——๐—ฒ-๐—ฎ๐—ป๐—ผ๐—ป๐˜†๐—บ๐—ถ๐˜‡๐—ฎ๐˜๐—ถ๐—ผ๐—ป. ๐—˜๐—ป๐—ฟ๐—ถ๐—ฐ๐—ต๐—บ๐—ฒ๐—ป๐˜. ๐—ฆ๐—ฐ๐—ผ๐—ฟ๐—ถ๐—ป๐—ด. ๐—ค๐˜‚๐—ฎ๐—น๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป. ๐—ฆ๐—ฝ๐—ฎ๐—บ ๐—ฃ๐—ฟ๐—ฒ๐˜ƒ๐—ฒ๐—ป๐˜๐—ถ๐—ผ๐—ป. ๐—ฅ๐—ผ๐˜‚๐˜๐—ถ๐—ป๐—ด. ๐—ก๐˜‚๐—ฟ๐˜๐˜‚๐—ฟ๐—ฒ. ๐—”๐˜๐˜๐—ฟ๐—ถ๐—ฏ๐˜‚๐˜๐—ถ๐—ผ๐—ป. ๐——๐—ฎ๐˜๐—ฎ ๐—ฆ๐˜†๐—ป๐—ฐ๐˜€. ๐— ๐—ผ๐—ป๐—ถ๐˜๐—ผ๐—ฟ๐—ถ๐—ป๐—ด. ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—บ๐—ฒ๐—ป๐˜๐—ฎ๐˜๐—ถ๐—ผ๐—ป. I'm not a fan of inventing categories, but I don't think Surface fits into existing buckets. We spent months trying to figure it out. Next week, I'll tell you.
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this is genius
tiny tiny tiny hack that will triple your leads but most people miss anyways - Always collect email before you allow them to book a call on a calendar. Never have them book a call by selecting a time and then enter their email. ur welcome
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lol
I'm seeing lots of confusion about ads rumors in ChatGPT. There are no live tests for ads โ€“ any screenshots youโ€™ve seen are either not real or not ads. If we do pursue ads, weโ€™ll take a thoughtful approach. People trust ChatGPT and anything we do will be designed to respect that.
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the more our own business grows, the better weโ€™re getting at selling to other companies because now I know how i would like to be pitched, which features and ROI arguments actually matter and whatโ€™s fluff
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awesome product and team!! we got it live and making *actually useful* code base revisions in under 30 min
Excited to announce that @EntelligenceAI has raised $5M to redefine how engineering teams ship! Today AI writes code faster than ever. But shipping quality products as a team? That's still a challenge. Launching Ask Ellie. An AI agent that triages questions across posthog, sentry, linear, github and more to answer anything about performance, ownership, blockers, and more without jumping between tools. Ellie also beats benchmarks against other code reviewers in catching real issues while also preventing security issues and keeping docs current. Round led Mayfield and Correlation Ventures with support from Embedding VC, DGVentures and an incredible group of leaders from GitLab, Nvidia, Auth0, Zapier, Cisco, Calm, and more!
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the entelligence ai team is super responsive to product feedback!!
We're giving away three months free of @EntelligenceAI to anyone who wants to try a more responsive alternative! Will personally listen to any thoughts, feedback or things you'd like to see :) DM or sign up through our website and we'll waive the fees!
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