Brand and communications strategist. VP Brand Strategy at Jellyfish Global jellyfish.com threads.net/@thetomroach

Joined January 2009
672 Photos and videos
Pinned Tweet
11 Jul 2024
There’s a new ‘share of’ in town. ‘Share of model’. A new marketing metric for the GenAI age. Includes a bit of history on the ‘share ofs’ it follows on from: share of market, share of voice, ESOV, share of search. marketingweek.com/tom-roach-…
5
4
28
3,803
@tomroach retweeted
On the 10 year journey to Chubbies’ IPO, the realization that changed how we invest marketing resources was this --> Increasing ROAS * decreased * our growth. btw, I was the world’s largest ROAS (AKA Return on Ad Spend) fanboy for embarrassingly too long, but hey, my loss is your gain, so here's: 1. Three counterintuitive things I learned about ROAS 2. Two new ways to think about it 3. Three things you can do about this right now let's do it. ** Three counterintuitive things I learned about ROAS ** 1. “ROAS has been presented as a growth metric, when it’s actually anything but. In fact, ROAS is precision-engineered to keep brands small,” says Tom Roach. Chasing ROAS chases easy sales, not growth. Brand growth comes from light buyers, but focusing on high ROAS can lead to you targeting heavy buyers, therefore limiting growth. 2. ROAS is not actually a measure of *effectiveness* but how *efficiently* you achieved it. As Les Binet says: “Effectiveness first, efficiency second.” 3. Simply put, ROAS is the opposite of incrementality. ** Two new ways to think about it ** 1. It's like hiring an employee to stand just inside the entrance of your shop and tap shoppers on the back as they enter. A week later, the employee demand a raise, claiming credit for all the customers they’ve “enticed” to come in. 2. Imagine a soccer coach believing their forward is entirely responsible for every goal. As a result, in their infinite wisdom, they ditch their defense and midfield, only keeping their center forward. They end up losing every future game, but their “Goals Per Player” (the ROAS of this example) is higher than ever! ** Three things you can do about it right now ** 1. Vanity VS Value: Understand the negative externalities of the metrics we goal our teams on. For example, because many of us are seeing headwinds, brands either cut marketing spend or increase the ‘accountability’ of the dollars spent. The negative externality is that we're over-harvesting our existing customers in order to hit our numbers. ROAS and revenue from returning customers may be up (vanity metrics), but contribution dollars, share of search, and new customer revenue from unpaid sources (real business metrics) are likely down. 2. Party & Ponder: Spend half a day with your team and deeply consider the metrics you want to optimize your team’s efforts around. The whole team needs to take ownership of the metrics that matter AND have a deep understanding of the negative externalities of vanity metrics like ROAS. This is a super high-leverage use of time 3. Cultivate Creativity Completely (the 3C's of winning): Since marketing works by influencing future buyers, think about developing creative that gets noticed and gets remembered. Give your team permission to be bold, put on a show and have a little fun. As John Dawes of the Ehrenberg-Bass Institute says, “The brand that gets remembered is the brand that gets bought." Enjoy - thank you to @tomroach for the inspo - follow himmm
3
1
14
1,845
Keen to see ad IDEAS that have been AI-generated. NOT content that has been executed/produced with AI. MUST have a discernible IDEA. ZERO or near-zero human contribution to the ideation. It’s a spectrum, but most AI ads are human idea, AI production still. Please share!
1
382
@tomroach retweeted
28 Oct 2019
How advertising works by @aandeddb's @BinetLes
13
174
861
Write a couple of posts about AI and your condemned to getting served ads like this. That headline, just wow.
2
197
PSA: that viral AI thing probably isn’t actually a movie/song/artwork/whatever, it’s a tech demo.
2
212
19 Nov 2025
Whenever we’re watching TV together as a family, and a bad ad comes on, my kids demand that I apologise on behalf of the ad industry, which seems a bit unfair to me. True story.
2
1
7
330
18 Nov 2025
A vida presta, Brasil! Fun couple of days in São Paulo with our amazing clients and Jellyfish team. Hopefully I’ll be back soon.
256
2 Sep 2025
The last marketing revolution left creatives on the sidelines. The latest one, the AI revolution, actually puts them closer to the centre, despite what many fear. My latest @MarketingWeekEd piece looks is at the creative side of the AI revolution. marketingweek.com/tom-roach-…
1
18
1,621
25 Jun 2025
LinkedIn job reco's never fail. Today it thinks I'd be a shoe-in for head of strategy for the Church of England. But as it's not Global CSO, just HoS EMEA, not sure it's for me 😉.
1
6
693
24 Jun 2025
Twitter used to be good at this, doubt it works now, but let’s see. I’m in Paris all this week and have time for a coffee or drink with connections. Anyone else in this beautiful city?
4
12
1,626
24 Jun 2025
Thank you. Nice reco. Not sure X is going to deliver on my original question, but as with life, obliquity may be the mechanism here.
360
28 Mar 2025
TG Jones is 100% the name the @AldiUK marketing team would give a knockoff WH Smith.
4
660
11 Mar 2025
Long & Short. Brand building & sales activation. Brand & performance. Tomayto & Tomahto. Whatever words you use, @WARCEditors have a great new visual to explain it. Sharing more of this at Google Think 2025 Stockholm next week. Do join if you can. @ThinkwithGoogle
6
3
42
2,785
11 Mar 2025
@X really has wilfully ditched a load of people how used to love this place....a version of this post has got 40k impressions on @LinkedIn and will get next to zero here.
2
11
461
4 Mar 2025
Sweet. Thank you @BBHblacksheep for the unexpected smile in the mind.
1
5
757
@tomroach retweeted
Details of Donald Trump’s revised state visit have been leaked: -Uber from Luton Airport to Windsor -Sausage roll from Greggs -Prince Andrew to entertain Melania as King & Mr Trump watch Loose Women on telly -Banquet at Wetherspoons. -Mr Trump to retire to Slough Travelodge. 🇬🇧🇺🇸
392
1,009
5,042
192,102
20 Feb 2025
What are the best value or price perception campaigns and ideas of all time? (Eg VW Polo ‘Surprisingly ordinary prices’). The age of my references is really showing on this one and really would love more recent examples.
5
13
1,684
14 Feb 2025
I get this ad several times a day. I think it might the worst ad ever made. Or do you have worse?
1
4
443
@tomroach retweeted
Remember all that nonsense about how 'digital can't build brands and is only focused on short term performance' that used to be a constant refrain of certain marketing contrarians? Well...
13
10
67
9,711