@HigherLogic Vanilla combines the power of customer community, Q&A, knowledge base, and ideation to help brands improve #CX and loyalty.
Joined July 2009
- Tweets 6,046
- Following 875
- Followers 4,499
- Likes 1,884
1,155 Photos and videos
Pinned Tweet
15 Jul 2022
This isn't "goodbye." It's "see you over at @HigherLogic."
Starting today, we will no longer actively post on this page. Instead, join us at Higher Logic for all of the latest #HigherLogicVanilla news.
We'll see you there!
#community
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1 Jun 2022
Mark your 🗓️. You do not want to miss this highly-interactive webinar with @adrianspeyer and @john_ragsdale next Wednesday, 6/8.
#community #customerexperience
1 Jun 2022
How can you evolve your support #community to become an enterprise strategic asset? Join @adrianspeyer and @John_Ragsdale of @TSIACommunity on 6/8, as they discuss how to expand your community use case. #customerexperience
Get the deets and register 👉bit.ly/3M9P9yH.
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16 May 2022
It's going to be a great few days in Orlando for #TSIAWorld! Make sure to stop by and see us at Booth 428.
#higherlogicvanilla
@TSIACommunity
16 May 2022
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12 May 2022
New brand, who dis?
Read this thread from @HigherLogic to learn more about our refreshed brand and new software capabilities.
#higherlogicvanilla #cmgr
12 May 2022
1/4 Today seems like a great day to not only have a great day, but to also introduce the new #HigherLogicVanilla product brand!
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2 May 2022
1/2 SAVE THE DATE: We are headed to Orlando May 16-18, 2022 for @TSIACommunity World: Interact.
What is it? The TISA World: Interact conference is a dual virtual and in-person conference covering multiple aspects of starting, managing, and expanding a #XaaS business.
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2 May 2022
2/2 Want to know more before packing your bags and joining us in Orlando? Read more about what to expect 👇👇👇.
blog.vanillaforums.com/vanil…
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27 Apr 2022
We are excited to join @churnzero and show some love to CSMs during #CSMAppreciationWeek May 23-27! Stay tuned for all the fun, including award noms, a special webinar and live watch party.
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21 Apr 2022
It's an exciting day at @HigherLogic! Congrats to everyone that worked together to launch the Higher Logic Thrive Platform!
#higherlogicthrive #timetothrive
21 Apr 2022
It. Is. Time. To. THRIVE!
Over the last 15 years, we have heard from associations that multiple, disjointed solutions simply do not work, which is why today, we are excited to officially announce the launch of the Higher Logic Thrive Platform.
#higherlogicthrive #timetothrive
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Higher Logic Vanilla retweeted
31 Mar 2022
Do you Understand your British Customer Experience Expectations and How to Meet Them? cstu.io/cd609f via @vanilla
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Higher Logic Vanilla retweeted
29 Mar 2022
Enjoyed.
🔹Distinction btwn Content, Content Activity (e.g. Likes) & broader Engagement
🔹Bounce Rate good metric
🔹Successful content=helps business goal
🔹Newsletters getting lost in Inbox
🔹Start w/ Marketing Personas for Community
🔹@Vanilla homepage examples
🔹Forum Taxonomy
28 Mar 2022
Tomorrow I'll be dishing out some content truths with @adrianspeyer @vanilla! Won't you join us?!
pages.vanillaforums.com/webi…
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25 Mar 2022
For an online community to evolve and meet its potential, a #contentstrategy must be in place. Join @jenny_community Tuesday, 3/29, as she breaks down what community managers should and shouldn't be concentrating on. Register 👇 pages.vanillaforums.com/webi…
#cmgr
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10 Mar 2022
First we introduced our new integration with @salesforce and today, we are pleased to announce two additional integrations, Federated Search and @productboard.
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10 Mar 2022
By bringing Federated Search into your Vanilla community, your customers can use one search bar – providing easy access to your resources and improving the overall #customerexperience.
Federated Search for @Zendesk Guide is available soon. Learn more 👇blog.vanillaforums.com/vanil…
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10 Mar 2022
The @productboard integration gives Product Managers an easy, automatic way to send all the feedback that is gathered in the community to Productboard, allowing PM’s to collect community feedback, at scale, and make market driven roadmap decisions. 👇👇👇
blog.vanillaforums.com/vanil…
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9 Mar 2022
If you have been working with us, then you probably already know that we have a @salesforce integration, but as of today, we have taken that integration further. We are excited to introduce NEW major functionality within the Salesforce integration, User Activity Sync.
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9 Mar 2022
User Activity Sync sends community activity data to #Salesforce, allowing you to get a holistic view of customer behavior to alongside your Salesforce data, to maximize effectiveness internally and power a successful #customerjourney.
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9 Mar 2022
This integration is available NOW! Get all the details 👇 👇 👇
blog.vanillaforums.com/vanil…
9 Mar 2022
Vanilla connects more than just people and that’s why today, we’re launching not one...
Not two...
But THREE new #integrations!
These tools will help keep #community central to your customer journey and simplify internal workflows.
Stay tuned for more details...
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3 Mar 2022
A few weeks ago, @jaynathan joined @Planhat for a webinar on how to be a leader on lagging indicators. From that webinar, we had three takeaways:
1. Silent Behaviours are Paramount - bit.ly/3IF94EH
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3 Mar 2022
2. Track #customersuccess Metrics that Lead to Better Outcomes - bit.ly/3hDRxku
3. Use Current Satisfaction to Engineer Future Expansion - bit.ly/3CadkJT
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