Shout out to Dave Glover for recognizing a good caller. Disagreement with respect & an intellectual conversation is healthy! #iwannabelikemike#DGS971@971FMTalk
"The secret to winning is learning how to lose.
That is, learning to bounce back from failure and disappointment—undeterred—and continuing to steadily march toward your potential.
Your response to failure determines your capacity for success."
-@JamesClear
There's a big difference between satisfied customers and loyal customers. Satisfied customers may or may not come back. Loyal customers are emotionally tied to the company because of the positive and inclusive way they are treated.
I’ve been enjoying broadcast audio production. Lots to learn! But #blessed we make improvements every week. Looking forward to improving with #WORSHIPSOUNDWISDOM
Standing/sitting room only and big energy in the Product Camp session “An everyday toolset for an everyday kick a** product leader.” Talking about creating empathetic partnerships at work. So important! @william_good@stlprodmgmt#pcstl
10am sessions are underway! @Bpoz, @dstrom, @william_good, @DaveMathias (who traveled here from Minneapolis!) and others are leading some great sessions
Don’t just respond and react to what customers want. The best people and organizations study their customers and plan in advance for what they need. I refer to this as proactive customer service.
Session proposed by @william_good for this Saturday's ProductCamp St. Louis 2020: Learn how kick a** product people create cooperative partners, not reluctant contributors! See info on this #prodmgmt session & register for #pcstl via link below j.mp/2jZ9NZH
Really pleased to see one of my direct reports got to be part of this! I'm looking forward to using #contactless on my next #mta ride! #MastercardEmployee
This is one of my mantras as a leader at Mastercard. Every decision we make matters! Really blessed to be part of a public company that cares about integrity. #mastercardemployee
I'm really challenged by this article. It's timely and relevant in my work. Worth a read if you are engaged in creating, maintaining, or reading a #roadmap, especially at a #tech company! lnkd.in/ehid9hn