Gifts can turbocharge your offer.
Here's the question we ask to find out exactly what our customers want:
"What gift (it could be anything) would you be excited to receive with your order at {{BRAND}}?"
Run this on your post-purchase survey.
We use @FairingData.
Take the insights and use them in your bundles and popup, watch AOV and email collection rates jump.
Sometimes the most common answer is a random one, a great opportunity to surprise and delight.
Also a great opportunity for cross-promotions with other brands.
I recently took an AXE to many Shopify apps. These are still in the arena with me:
✅ @klaviyo (email) — $$$
✅ @triplewhale (so much) — $$
✅ @aftersell (Upsells) — $
✅ @FairingData (PP surveys) — $
✅ @juniphq (reviews) — $
✅ @app_archive (influencer creative)
✅ Kite by @SkaiLama (GWP)
✅ Data Export IO: Reports
✅ @a2xaccounting (accounting stuff)
Plus a ton of @Shopify essentials, of course, like Translate & Adapt and Bundles and many more.
🪦 RIP to the fallen.
🌎🌍🌏 Automatically ask attribution questions in your customers' native language today with Fairing's latest Language Translations feature. Now available for all 21 Shopify-supported languages, and all 183 ISO 639-1 languages.
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Discovery
We already had months worth of customer survey data from @FairingData asking “Where did you first hear about us?”.
We learned that 20% - 25% of 1st time post-purchase survey responders answered YouTube.
Fairing surveys ~150M orders a year. Needless to say, things get a little ... interesting ... around this time of year. Here are some of the weirdest (and real!) HDYHAU answers we've seen in the lead up to Valentine's Day.
🤝Network = net worth 💰Brands like Caraway Home are using both Fairing and @disconetwork on their order confirmation pages to see up 5X in ROAS. Learn more about our latest partnership here.
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A heartfelt "thank you". Fairing's 2023 milestones were not possible without our customers and partners. Stay tuned for a sneak peak at our plans for 2024!
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People over Pixels:
We launched our pioneering Customer View and Live Feed features in 2023—giving DTC brands a real-time pulse check on customer insights as they happened.
Learn more about Fairing's 2023 here: hubs.li/Q02fSD0w0
In 2023, Fairing set new standards for data cleanliness in the direct-from-consumer space, enabling customers to reclassify over 80,000 responses and introducing our auto-suggest feature.
Read more about our Year in Review here: hubs.li/Q02fSCrH0
Backend Breakthroughs:
Leveraging Elixir let us handle over 140,000 requests per second during the busiest moments of 2023—without breaking a sweat!
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We celebrated 9️⃣ new integrations in 2023:
Google Sheets, TikTok, Segment and Yotpo topped the list. How many destinations do you send Fairing data to? The answer coming soon to an inbox near you ⌛
❓150M customer orders surveyed
🛍️$20B in GMV
🚢100 features and updates shipped
Thank you, Fairing customers, for a great 2023. Check your inbox for a little surprise from us 👀
Read more about Fairing's 2023 here:
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Direct-from-consumer data FTW! Fairing is delighted to be included in the latest batch of TikTok Marketing Partners, alongside Kantar, Nielsen, and Rockerbox. Get in on the fun — get up to $5,000 in TikTok ad credits — read the blog for a quick how-to!
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We'll hit the million order mark around noon today! AOV around $175. And kudos to the @FairingData team, db load hovering around 4% allowing us to handle all the spikes!
Lunch and Learn with us — Fairing CEO Matt Bahr shares about the wave of consumer data ($7.5B worth) that's about to hit Shopify during BFCM, and what brands can do to harness it. Today, at 1pm ET.
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It's the most wonderful time of the year—Black Friday. Join Fairing CEO Matt Bahr as he discusses how to harness that wave of consumer data and insights heading your way in our next webinar, this Thursday at 1pm ET.
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