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30 Nov 2024
Sent purchase proof as requested and got this pathetic non response from @Coles. Why ask me to go to the effort and then tell me it’s because it’s so hard to correctly price your thousands of items? It’s your obligation to accurately represent your pricing! #ripoff #CXFail
28 Nov 2024
thanks for getting in touch. We're sorry to hear this. So that we can follow this up, would you mind making sure that you're following us and then sending through a DM with an image of your receipt?
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28 Jun 2023
Anyone on the west coast of #Australia managed to get @taylorswift13 tickets? @Ticketek_AU #TaylorSwift #taylorswiftconcert #nochance #Perth
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28 Jun 2023
All sold out! Waited for 2.26 minutes and just got the message they are gone!
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28 Jun 2023
Come on @taylorswift13 please release some #Perth or #Adelaide tickets. Looks like we’ve missed out on the #Sydney and #Melbourne ones…. @Ticketek_AU @frontiertouring
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Greg the moaning meerkat retweeted
22 Aug 2022
📢 Do you want to find out more about the state of #SIAM in 2022?
Our director @ClaireAgutter and @MMG9898 from
@Kinetic_IT_Aus will be speaking at the ITSM22 Conference.
Save the date and buy your ticket here:
bit.ly/3x5YEuw
@itSMFUK
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5 May 2022
Still waiting for a response to the DM you asked me to send @Qantas .. seriously!
#service #CXFail #experience
27 Apr 2022
Thanks @Qantas I replied to your request to DM you. Remember I asked you not to ask me to do that? Anyway… I did it.. and ‘Quelle surprise’… no response! #customerservice #CXfail
27 Apr 2022
Thanks @Qantas I replied to your request to DM you. Remember I asked you not to ask me to do that? Anyway… I did it.. and ‘Quelle surprise’… no response! #customerservice #CXfail
Greg the moaning meerkat retweeted
3 Dec 2020
@SquareAU - I am trying to set up a Square Account for my new Square Reader and it keeps saying it cannot verify my identity. I have tried several times - can you help?
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4 Oct 2020
Yes @Uber_Support @Uber your team have asked me for details of the trip as they can’t locate it! I’m guessing you don’t want me to attach the screen shots with the drivers name and rego attaching here I’ve already sent you twice?
4 Oct 2020
Our team has previously sent you a message through email. If you have any additional questions, please respond back to the email.
4 Oct 2020
Still awaiting a response @Uber_Support and you’ve just sent me a message to rate my support experience!!!!! Hhhmmmm.... #NPS score ZERO...#CXfail
3 Oct 2020
And the fun goes on. Response from @Uber_Support asking me for the trip details. I already messaged the screen shot with reg plate and driver name /date/time. It’s a deliberate feature in @Uber app that if the DRIVER cancels it’s not listed in ‘your trips’ ..#CXfail
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3 Oct 2020
And the fun goes on. Response from @Uber_Support asking me for the trip details. I already messaged the screen shot with reg plate and driver name /date/time. It’s a deliberate feature in @Uber app that if the DRIVER cancels it’s not listed in ‘your trips’ ..#CXfail
1 Oct 2020
Done so with evidence! @Uber_Support @Uber_Support
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1 Oct 2020
Done so with evidence! @Uber_Support @Uber_Support
1 Oct 2020
@Uber @Uber_Support why do you think it’s acceptable to have someone wait 16 minutes to have the driver then cancel? And then you can’t complain as it isn’t listed as a trip you took. What a great way to stop a customer complaining! #CXfail
1 Oct 2020
Great response @ASOS_HeretoHelp replaced faulty items and advised not to return item to save my hassle and the environment! #CX
20 Sep 2020
@ASOS_HeretoHelp I have tried to send a message on Messenger about a faulty item refund with no reply. Your contact us email system is having an error message show up. Could you please contact me about returning my faulty item? Thanks
23 Sep 2020
At last. @asda @AsdaServiceTeam ... Escalated and response from another member of the team. Replacement item to be despatched today. Common sense prevails for a more appropriate customer experience! Thank you! #CX #CustomerExperience
23 Sep 2020
@AsdaServiceTeam @asda the saga continues. Delivered a bottle of liquor with a security tag on. Apparently the store can’t just deliver a new bottle! Why? I’m betting if I placed another full order of shopping you’d be delivering that! #cxfail #whatservice
Greg the moaning meerkat retweeted
11 Aug 2020
On 19 Aug (10am UTC) @MMG9898 and myself will explain @Kinetic_IT_Aus's #SIAM MAIDE model (an operating model for the Service Integrator) on @BrightTALK.
Book here: ow.ly/sGX550AOJj2
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Greg the moaning meerkat retweeted
3 Mar 2020
Looking forward to joining @ClaireAgutter @ITILzealot in the @ITSMZone #ITSMCrowd event where we will be talking about what you can expect from #SIAM in #2020 tomorrow March 4th at 9am GMT... itsm.zone/itsm-crowd-65-siam…
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25 Feb 2020
Nice work @Telstra I asked for a internet and phone disconnect for 3 March but you’ve decided to do it today! And you give me a number to call your team which goes into a black hole. Seriously!!!#Telstrafail
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Greg the moaning meerkat retweeted
23 Nov 2019
More than 278 respondents from 40 countries. That is how we built our 2019 Global #SIAM #Survey. Get the FREE copy which will give you a complete picture of SIAM adoption and growth around the world.
bit.ly/2iWyJiA
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