Joined July 2009
- Tweets 1,589
- Following 123
- Followers 1,049
- Likes 865
248 Photos and videos
"The investment in agent experience is worth it." 💬 @MerijnGRW
@BlakeMichelleM explains why the employee experience is so important and how a methodical approach to change management and #AI will better prepare you for tomorrow.
📰 via @Forbes
forbes.com/sites/blakemorgan…
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15 Nov 2023
I am excited to announce Frost & Sullivan has named @Genesys a Leader in its Frost Radar: Workforce Optimization Solutions, 2023 report.
We are proud to provide an industry leading integrated CCaaS and WEM solution!
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"The name of the game has changed." 💬 @MerijnGRW
In a time of change for the #CX industry, @DollyDeighton of the @WSJ explores how the employee experience is being prioritized to drive better outcomes for both customers and agents.
wsj.com/articles/you-can-rew…
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🎙️The Syndeo Podcast has officially dropped!🎙️
Listen on:
Spotify - bit.ly/3L7pytr
Apple - bit.ly/3F4jr50
Thanks again to our fab guests from our first two episodes - @MerijnGRW, @Genesys and @D_Hong, @minerva_cq
#conversationalai #cx #ai #contactcenter
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10 Nov 2022
And the same UX for all WEM services…!!
8 Nov 2022
Pretty compelling WFM announcements from Mike Szilagyi at #GenesysSummit — really digging the clean UI
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Merijn te Booij retweeted
Join our CTO @hsvendblad for the upcoming @Genesys webinar, where he shares how Company Nurse powered by Lintelio combines powerful technology with compassionate people to elevate #CX.
#insurtech #empathy #digitalempathy #riskepisodes
bit.ly/3NrFwxr
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Merijn te Booij retweeted
1 Aug 2022
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25 Jul 2022
Well done @sporza continuing with Viva me Velo during the Tour de Femmes! @NOSwielrennen: missed opportunity maybe? No Avond Etappe…
30 Mar 2022
Now that I am doing work on the road again, my intake of junkfood has skyrocketed!
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17 Feb 2022
You know that feeling when you tell a bunch of people to follow you on Twitter and you haven’t posted anything world changing in a while…..
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25 Nov 2021
Well the relevance decreases every year it is not won by a woman. They missed Longo, Van Moorsel, Vos, Van de Breggen already, now Van Vleuten. Come on, do better. Vélo d'Or 2021 gaat naar Tadej Pogacar, Wout van Aert derde:wielerflits.nl/nieuws/velo-d…
25 Nov 2021
6 Strategies for an Effective Call Center Culture bit.ly/3cNF8b8 via @cmswire always handy!
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Merijn te Booij retweeted
9 Nov 2021
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4 Nov 2021
Aaaargh @VerizonSupport really! I get an error logging in after which your bot keeps telling me to log in or change my password. Before I can get to a human… of course, I have to log in….. #groundhogday anyone!?
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30 Oct 2021
You might have missed it but the Netherlands win the European championships in Korfbal. So you know…..
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15 Oct 2021
Super human because your agents are an asset, like Seinfeld! #GenesysWEM
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