Our mission: to change how customer service is delivered around the world - through Messaging
Joined June 2009
- Tweets 5,777
- Following 1,834
- Followers 3,546
- Likes 6,974
1,306 Photos and videos
30 Mar 2021
Customer Care interactions are set to increase by 40% in 2021. Make sure you're available for customers on their favorite social media and messaging channels 📲 ow.ly/jAPW50Ec3sV
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4 Mar 2021
If social does one thing well in 2021 - it’s helping organizations stay connected to their most loyal and dedicated customers. 🥰
But there's more! Hootsuite's global report shines a light on the top trends impacting your brand. ⬇️
ow.ly/ICiQ50DQkmI
25 Feb 2021
Discover how Odette Lunettes, a Belgian eyewear label, delivers an exceptional e-commerce experience with Sparkcentral by Hootsuite ▶️ow.ly/qyPE50DJpAu
#CX #CustomerCare #ContactCenter #Messaging #Ecommerce
18 Feb 2021
Set service level goals to create effortless experiences for your customers, monitor your performance and keep your agents on track. 📈
➡️ ow.ly/fYyL50DCz0A
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6 Jan 2021
It’s a big day for the Sparkcentral team. We’re officially Owls in the @Hootsuite nest 🦉 #Hootsuitelife
Here’s what you need to know about the acquisition: sparkcentral.com/hootsuite-a…
6 Jan 2021
Big news! 🎉
We have acquired @Sparkcentral, an expert in social customer care. Merging their platform with Hootsuite will transform the customer journey with an added layer of conversations and connections via messaging and social.
Welcome to the nest. ow.ly/qnFu50D0ZNU
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16 Dec 2020
2020: what a year! Curious what next year will have in store? Our experts collected 6 trends to keep in mind for 2021. #CX #messaging #customerexperience #trends2021 #socialmedia
sparkcentral.com/trends-for-…
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5 Nov 2020
Curious about the use of WhatsApp in Logistics?👇🏽
✅ Learn all about our best practices for WhatsApp in Logistics. ⏩ Download your free guide here: lnkd.in/dUS-Fq6
#whatsapp #logisticsindustry #logisticstechnology #strategy #CX
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14 Oct 2020
Now online sales are booming, so are your calls, emails and messages. 📬 Time to provide online shoppers with excellent customer experience! ⏬
sparkcentral.com/retail-in-2…
#CX #CustomerService #SaaS #ContactCenter #CustomerJourney #Messaging #WhatsApp #FacebookMessenger #WeChat
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9 Oct 2020
Wow! Our customer World Food Programme just won the Nobel Peace Price 2020. 😍
Congratulations from the whole team at Sparkcentral for this well deserved recognition! 🏆
#nobelpeaceprize #nobelprize2020 #nobelprize
9 Oct 2020
BREAKING NEWS:
The Norwegian Nobel Committee has decided to award the 2020 Nobel Peace Prize to the World Food Programme (WFP).
#NobelPrize #NobelPeacePrize
22 Sep 2020
ContactCenterWorld.com is searching for the top movers and shakers of the Contact Center Industry! 🔍 Take one minute and vote for Sparkcentral here! 👉🏼 bit.ly/3hTOdiy
#contactcenter #contactcenterworld #customercontact #customerservice #customercare #industryexperts
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10 Sep 2020
Delivering an excellent customer experience? Download our guide for WhatsApp in Insurance here ⏬ and discover how to get ready for your future customers. 🚀
sparkcentral.com/insurance
#InsurTech #CustomerService #CustomerExperience #Insurance #WhatsApp #WhatsAppforBusiness
4 Sep 2020
Solve queues of calls in your contact center! 📞 Let customers choose to transfer to a messaging channel or chat. 💬
#CallDeflection #Messaging #CX #ContactCenter #CustomerExpierence #CustomerService
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2 Sep 2020
Did you know? 🧐 Sparkcentral was voted 'Easiest to use in 2020' this summer by G2! 🙌🏼
⏩ bit.ly/3lER1mR
#CX #CustomerService #SaaS #ContactCenter #ContactCentre #Messaging
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29 Jun 2020
[REMINDER] 👉🏼You can still sign up for our webinar with @Concentrix tomorrow! 🎓
Our CEO, Christoph Neut and Mark McDonough, Director Digital Services at @Concentrix will make sure you've got all the insights to get started! 🚀 bit.ly/2Zlr8hK
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26 Jun 2020
Why do you need WhatsApp in #Insurance right now?
✅Saves time & money
✅Improves customer satisfaction
✅Reduces customer agents workload
Check out our #InsurTech solution & deliver effortless customer service.
👉🏼bit.ly/2CK2bVz
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25 Jun 2020
Check it out ⏩ We made the @supportbee list of “50 Best Customer Service Software Tools for Customer Support” 🙌🏻
supportbee.com/blog/best-cus…
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Sparkcentral retweeted
23 Jun 2020
These 50 customer service software tools for customer support streamline your customer support services, from customer relationship management to social media customer support. - zpr.io/HnKZ4 #customerservice
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23 Jun 2020
Have you already considered a messaging-first strategy for your brand? 💬 Meet our first speaker: Mark McDonough, Director Digital Services at @Concentrix Concentrix, who's on a mission to enable low effort and convenient experiences. Sign up here. ⏩bit.ly/3etlYq6
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23 Jun 2020
According to Gartner, “Emerging Technologies Expected to have the biggest impact on customer experience in the next three years” 📈 Explore Gartner’s Market Guide 2020 here to build a top-notch digital CX. bit.ly/37Ryw8r
#cx #customerservice #customercare
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15 Jun 2020
Stop playing catch-up and start looking ahead. 👀 Download Gartner’s Market Guide here ⏬ and discover why Sparkcentral is one of the representative vendors to watch in 2020. sparkcentral.com/gartner-mar…
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