āTrain-the-trainersā (TTT) is one of the most common methods used to scale up improvement & change capability across organisations, yet we often fail to set it up for success.
A recent article, drawing on teacher professional development & transfer-of-training research, argues TTT should always be based on an āoffer-and-useā model:
OFFER: what the programme providesāfacilitator expertise, session design, practice opportunities, feedback, follow-up support & evaluation.
USE: what participants do with those opportunitiesāwhat they notice, how they make sense of it, how much they engage, what they learn, & whether they apply it in real work.
How to design TTT that works & sticks:
1. Design for real-world use: Clarify the practical outcome - what trainers should do differently in their next sessions & what that should improve for the organisation. Plan beyond the classroom with post-course support so people can apply learning. Space learning over time rather than delivering it in one intensive block, because spacing & follow-ups support sustained use.
2. Use strong facilitators: Select facilitators who know the topic & how adults learn, how groups work & how to give useful feedback. Ensure they teach āhow to make this stick at workā (apply & sustain practices), not only āhow to deliver a session.ā
3. Make practice central: Build the programme around realistic rehearsal: deliver, get feedback, & practise again until skills become automatic. Use participantsā real scenarios (especially change situations) to strengthen transfer. Include safe practice for difficult moments (challenge, unexpected questions) & treat mistakes as learning. Build peer learning so participants learn with & from each other, not just the facilitator.
4. Prepare participants to succeed: Assess what participants already know & can do, then tailor the learning. Build confidence to use skills at work (confidence predicts application). Help each person create a simple, specific plan for when & how they will use the approaches in their next training sessions.
5. Ensure workplace transfer support: Enable quick application (opportunities to deliver training soon after the course), plus time & resources to do it well. Provide ongoing support (feedback, coaching, & encouragement) from leaders, peers &/or the wider organisation.
6. Evaluate what matters: Go beyond satisfaction scores - assess whether trainers changed their practice & whether this improved outcomes for learners & the organisation. Use findings to improve the next iteration as a continuous improvement cycle, not a one-off event.
onlinelibrary.wiley.com/doi/ā¦. By Susanne Wisshak & colleagues, sourced via John Whitfield.