#CX & #CustomerGrowth expert on a mission to inspire leaders in the #CustomerEconomy.Coauthor @TheCustCatalyst #Speaker #MakeHenleyShine & @childrensociety fan

Joined May 2009
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Is the 'Charity Success Manager' the future of #Nonprofit Growth? Charities face higher costs, funding cuts & supporters with less time & money. What if the solution lies in the #tech playbook with Customer Success Managers #CSMs #charity @CharityTimes buff.ly/hczMV41

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Daniel Bausor retweeted
Good to see the ⁦@IlluminatedRiv⁩ bridges and Tower Bridge turning red white & blue to commemorate VE Day.
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Is the 'Charity Success Manager' the future of #Nonprofit Growth? Charities face higher costs, funding cuts & supporters with less time & money. What if the solution lies in the tech sector playbook with Customer Success Managers #CSMs. @CharityTimes charitytimes.com/ct/blog-opi…
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Interesting to see this as part of the #digital #cx
3 Apr 2025
That’s a wrap on the @RetailTechShow 2025! AI, immersive experiences, and cutting-edge #tech are shaping the future of #retail—it’s exciting to see what’s next! Stay ahead with our Top 7 Retail #DigitalSignage Trends for 2025 👉 hubs.li/Q03fKy-w0 #RTS2025
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Daniel Bausor retweeted
💡Great initiative by our CSJ Alliance partners to help schools support fatherless boys👦 @CSJThinkTank are set to launch our Lost Boys: State of the Nation project next month, looking at why boys are falling behind📉 More here👇 centreforsocialjustice.org.u…
Yesterday Lads Need Dads introduced 29 Essex schools to our innovative LAD PODS programme, empowering schools to support fatherless boys. By fostering emotional intelligence and mental health, LAD PODS sets a new standard for pastoral care for fatherless boys. @csjthinktank
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Great #cx & #service from @ao on Sunday despite the storms
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Daniel Bausor retweeted
27 Nov 2024
Marketing Society Brand of the Year winner revealed buff.ly/3CNMFqD

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Interesting post on scarcity #marketing via @MarTechSeries & how self-optimising journeys allow #brands to automate personalised #customerjourneys, tailoring each interaction based on customer behavior.
Scarcity marketing can be a powerful tool to increase demand. When done right, scarcity drives urgency and motivates customers to act quickly. ow.ly/1yxF50UeTLe #marketing #martech #technology
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Great to hear @johnrobertsAO @ao on @BBCr4today looking at #AI for UK growth through the lens of customer first like automating better delivery times for customers. Plus great point on how the Govt needs to be brave on public sector reforms to drive #productivity #cchange
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#AI #copyright needs cross border rules to protect IP & #creativity while @satyanadella in London said he wants #Japan ‘s model allowing analysis of copyrighted material
Rupert Murdoch’s Dow Jones and New York Post sue AI firm for ‘illegal copying’ dlvr.it/TFZsZw
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Every customer journey step matters. This is why #customerservice is the top (74%) factor affecting #brand loyalty & why 58% of customers switch brands. If #Marketing creates amazing touchpoints on the #customerjourney, they will fall flat if #CX doesn't match the brand promise.
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Good 👍 to join #Canvas24 yesterday & learn the latest on codifying #collaboration & #cocreation
8 Oct 2024
Insight starts here at #Canvas24
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I agree that Shoppers of the future are far more analytical, using #data to find #USPs of a product or service & seeing if the business’s values align with theirs ##customerjourney #CX #VoiceoftheCustomer
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Great #advocacy from Will Poulter to spread the word to find a cure for #Alzheimers & #dementia #wordofmouth
"I'm so proud to be an Ambassador of an organisation that works so hard and commits so much towards trying to change the ending for people living with dementia". Meet our new Ambassador, Hollywood actor Will Poulter, who explains why he’s supporting our search #ForACure.
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May Chen, GM @SHEIN_Official on adapting to #GenZ The firm has a far more customer-led approach with’Customer2Business’ vs old fashioned #B2C #ece24 #ecommerce
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Great 👍 to do the #London #runtheriver 10k last night with this @wcblivery in aid of @TeachFirst an amazing 🤩 #charity which believes #education is the most powerful tool to realise a child’s potential
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This is an interesting #cocreation between @Barrattplc the UK’s biggest housebuilder, @LloydsBank, the largest mortgage lender & @HomesEngland the government’s housing agency to help meet the target to build 1.5m houses in 5 years buff.ly/3XDtxnp

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Always good 👍 to see continual #innovation with @Apple ‘s products & here with the new #AppleWatch10
The new $399 Apple Watch Series 10 is "up to 40%" brighter when viewed from an angle, “up to 30%” larger than previous generations, and is 10% thinner than the Series 9
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Daniel Bausor retweeted
3 Sep 2024
Ad of the Day: Man becomes human magnet in KitKat ‘Have a Break’ spot dlvr.it/TClVTw #Marketing #Advertising
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