Today, @editframe emerges from stealth. Agents need video. Editframe Agent Skills: npm create @editframe@latest Just prompt Claude Code, Cursor, or Codex and get a working video or a full interactive GUI. This video was created just by prompting 👇

Don't fall for the ignorance trap of "our customers aren't technical." I hear this from founders in construction, flooring, HVAC, plumbing, pest control. They say it like it's a moat. "Our customers will never adopt AI. They barely adopted email." I used to say the same thing about flooring retailers, but I was wrong for saying it, and thinking that way. What's actually happening is that someone's 24-year-old nephew is home for Thanksgiving and says "Uncle Mike, let me show you something." And Uncle Mike, who runs a $15M concrete company and has never touched a line of code, watches his nephew build a custom estimating tool in 45 minutes that replaces software Mike pays $2,000 a month for. That nephew doesn't know anything about concrete. But Mike does. And Mike can describe what he needs in plain English. And Claude Code can build it. That scene played out at my Thanksgiving table. This is happening right now in every single trade vertical. It's not at scale yet. The next generation is going to write bespoke software for each of their uncle's stores.

I am living through one of the worst customer experience failures I have ever seen. I upgraded my phone with @Verizon and expected the simplest task: activate the phone and move my number over. What happened instead was unbelievable. Three hours on hold with outsourced support. They finally “activated” it and my phone instantly died. Completely bricked. So I drove to the local Verizon store. I spent another two hours there. The staff was kind, patient, and clearly powerless. They literally didn't have the power to do anything or fix it, and had to go through the same outsourced customer service I did. It was just as brutal. Customer support admitted something in the backend was corrupted. They told me it would take 24 to 72 hours to restore my number because it was stuck in “the switchboard.” Then today, 48 hours without a working phone) my mom called my number trying to reach me.. Except this time a woman in Alpharetta, Georgia picked up. She registered my phone number... a stranger is now answering my calls. Verizon did not just brick my phone. They reassigned my number to a random person who has been getting Broadlume calls all morning. The team at the store did everything they could. This was not their fault. This was a system failure from the top. It's embarrassing that a company of this size can have technology and support issues this severe. When a company stops caring about customer experience, this is what happens.... Frontline employees take the heat. Customers are beyond angry. And no one in the system is empowered to fix it. Verizon, you completely failed here and are a real life company startups can look at and learn what not to do. NEVER take support for granted. You can have the best product, the most pricing power, and the biggest brand.... but if your support fails, your company fails. Thanks for the reminder @VerizonSupport @VerizonBusiness !

Chris Sacca's Grand Theory of AI: We are super fucked. cc: @sacca

After nearly a decade of building @Broadlume, I’m excited to announce that we've been acquired by @CynclyCo 🎉🎉 It's been an incredible 10-year journey, but to be honest, one that I can't take credit for. If you're a founder reading this, please trust me: The team and people you surround yourself with will make or break your company. They are the reason your company will succeed. Broadlume was never a straight line of success. But if you are passionately curious about your business, work hard, and surround yourself with great people, anything is possible. Broadlume is a testament to that. To the Broadlume Team – Thank you for everything. You taught me what passion, hard work, and resilience truly mean. I've grown so much personally and professionally because of you, and I truly can't thank you enough. Getting to work with you every day was an absolute pleasure, and I can't wait for this next chapter together. Our Leadership Team – Your dedication, vision, and ability to inspire taught me so much. I know there were early mornings and long nights, but building a business with you was the most fun thing I've ever done in my life. The memories we built will be with me forever. Thank you for always pushing us to get better and leveling up our entire organization. Our Board/Investors – You believed in us while also pushing us to get better. We are lucky to have had you in our corner. Your unwavering belief in us (even when we told you we were pivoting from adtech to flooring software) was the foundation that allowed us to build something revolutionary in an industry that needed it. @dafrankel @ralphfolz @aeyal1 @ZelkovaVC @tjmahony @DaveBalter @PSG_equity @Techstars @Mikeyjrog @JasonSPinsky @NattyZ @AngelList The Flooring Industry, Customers, and Partners – Thank you for believing in us and allowing us to service your business, family, and community. This truly is the best industry in the world, and I now finally understand why nobody ever leaves the flooring industry. While our name is changing, our dedication to you isn’t. I promise you that at Cyncly, we will continue to empower flooring businesses of all sizes to dream bigger, work smarter, and achieve unprecedented success. It's time to unify the industry. My Friends and Family – You know you mean the world to me. Thank you for constantly cheering us on. Your personal, professional, and emotional support helped get us here. And thank you for always being there, no matter what. @jilliankcanning – There aren't enough ways to say I love you and thank you. Thank you for your endless patience, love, sacrifice, and for being on this journey with me. There have been a lot of long nights and stressful moments, and you were always there for me. You are the absolute best. Thank you for encouraging and teaching me to be the best version of myself. @danielppratt – I can't believe you dealt with me for 10 years!! I apologize for all your grey hairs, but damn, that was a fun ride. But more than anything we accomplished together, your friendship means the world to me. I couldn't imagine starting Broadlume without you. I truly admire the leader that you are and the empathy you consistently show. You have the highest EQ of anyone I know. ❤️ Thank you again, and I can't wait to see what the combination of Broadlume and Cyncly can do. Here's the letter I wrote to the flooring industry and our internal teams. 👇 broadlume.com/blog/broadlume…