Spot frustration before it becomes a ticket. With @Zendesk, turn customer signals into proactive support and resolve issues faster. Powered by Tollanis Solutions, a trusted Zendesk partner. shorturl.at/K0szM @tollanis #CustomerExperience #AIinSupport #Zendesk

Why are your best support agents really quitting? (Hint: It’s not the workload). 👀 Swipe to see the #1 culprit and how to fix it. 👉 hashtag#CustomerExperience hashtag#CustomerSupport hashtag#FutureOfWork hashtag#AIinSupport hashtag#SupportOps

What if you could cut 40% of your support tickets—without hurting customer experience? Join our webinar to learn the exact playbook: ✅ Modern Deflection Stack ✅ Why Deflection Matters ✅ Setting Up Deflection Tools in Action Date: December 16, 2025 Time: 10 AM ET Register: bolddesk.com/webinars/modern… #CustomerSupport #AIinSupport #Webinar #Ticketdeflection

Holiday season = more orders, more queries. Don’t let the surge slow you down. 🙃 Get support built for ecommerce with BoldDesk: ✅ 24/7 assistance for your customers ✅ Centralized ticket management ✅ AI-powered automation for faster resolutions ✅ Self-service portals to deflect FAQs Deliver exceptional service—even at peak volume. That’s support built for ecommerce: bolddesk.com/industries/ecom… How are you preparing your support team for the holiday surge? #EcommerceSupport #AIinSupport #CustomerExperience #HolidayReady #HelpdeskSolutions

Ever confused between AI agents and copilots? 🤔 You’re not alone — they sound similar, but they’re built for different roles. #AIagents take over tasks and work independently. 💫 #Copilots assist your team, making their job easier and faster. Know the difference. Use them right. Deliver smarter support: bolddesk.com/ai. #BoldDesk #AIagent #AICopilot #CustomerSupport #AIinsupport

What happens when people become the bottleneck holding AI back? In Ep 47 of LLMs on the Run, @profjoeyg (Joey) explores a future where AI agents like Cursor write code, debug issues, and even file support tickets when they hit a wall — and where human-run systems can’t keep up. “As AI advances, many of the roles humans fill today could become the bottleneck. We need AI that can support the engineers — and the AI engineers — of the future.” — Prof Joey Gonzalez #LLMsOnTheRun #RunLLM #JosephGonzalez #AISRE #AIinSupport #AgenticAI #AIUX

The @intercom's Pioneer 2025 Conference was a success and mind-blowing one. Will say this has to be the highlight of the month already. For those in the customer service niche, you all can agree with me that Intercom is one of the industry leaders when it comes to quality customer experience. With all the buzz and all, @Fin_ai FIN 3 IS HERE! and this is what is coming and I am super stoked! Procedures: Step-by-step workflows for complex cases Simulations: Test AI responses before going live Fin Voice: Handles real phone calls naturally Insights 3.0: Better CX metrics & resolution quality tracking Tasks & Actions: Full Salesforce/HubSpot integration Sentiment Analysis: Detects tone and triggers human handoffs when needed As someone who has been in customer/user support, I'm genuinely excited about what's ahead. It's not even about replacing humans, rather it's more about empowering us to do our best work, and to that end, Fin 3 bridges the gap between automation and empathy by resolving up to 50% of customer queries instantly while empowering human agents to focus on complex, high-value interactions. Huge thanks to @Intercom for hosting this incredible event and making customer experience truly seamless. And shoutout to @AnthropicAI for building the intelligence behind Fin 🙌 My biggest takeaway? When the legendary @garyvee dropped that wisdom about getting on this AI trend, getting our hands dirty, and making ourselves more valuable - I felt some kind of energy in me. The future of support isn't just coming. It's already here. And I'm super ready for it. 💪 #Pioneer2025 #CustomerExperience #AIinSupport #IntercomFin

🎯 Quiz Time! 🤖 Do you think AI can do everything in #customersupport? Can it: ✅ Schedule appointments ✅ Process refunds ✅ Book tickets If yes, what backend magic makes it work? 👇 Drop your answers in the comments! Let’s see who’s got their #AI game strong 💪 #AIinsupport #customerserviceweek2025 #AIagents #helpdesksoftware #cx #instantsupport

📽️ See All Our September Updates in Action 🚀 BoldDesk’s latest release brings smarter #AIagents, stronger security, and smoother #workflows. ✨ Highlights: 🔹 Brand-specific AI 2.0 agents 🔹 Role-based permissions & HIPAA-level audit trails 🔹 MCP server support for advanced automation 🎥 Watch the full video to explore these features and learn how to enable them in your account. 👇 youtube.com/watch?v=RKW4Ctgg… #productupdate #customerexperience #AIinsupport #septemberrelease #zendeskalternative

Here’s how BoldDesk AI works: 🤖 Automates 80% of chat inquiries 📚 Learns from past tickets, FAQs, and docs ⚡ Delivers instant, personalized replies bolddesk.com/ai No complex setup. Just plug, train, and go. #AIinsupport #AIagent #productivity

Struggling to keep up with support demands? Let generative #AI lighten the load with smart replies, auto-filled tickets, and real-time translations. 💫 Keep your team effective and customers happy. ✅ Read more: bolddesk.com/blogs/generativ… #customersupport #AIagents #AIinsupport #customerservice

In a world where seamless tech support defines user experience, @tech_mahindra BPS’s #TechnicalAssistanceCenter (TAC) is helping global businesses scale with confidence. Powered by #DomainExpertise, #AIDrivenInsights, and #MultilingualSupport, our TAC solutions go beyond issue resolution-delivering proactive, always-on assistance that builds #CustomerLoyalty and drives #OperationalAgility. From #NetworkOperations to #ConnectedDeviceSupport, we’re unlocking new efficiencies while keeping customers at the center of every interaction. This is how #SmartSupport meets #GlobalDelivery- with speed, scale, and empathy. Know more: techmahindra.com/services/bu… #ScaleAtSpeed #DigitalSupport #CustomerExperience #ScalableSupport #AIinSupport #BPO #NextGenCX

Agentic AI is reshaping customer support resolving 80% of issues without human help by 2029. Faster resolutions, lower costs, consistent CX. 🔗 Learn more bit.ly/4o5fWjJ #AgenticAI #CustomerExperience #AIinSupport #CXStrategy #CEO #AI

🧙‍♂️ You’ve solved all your technical support tickets. Now what? Support leaders have always had to choose: Fast or accurate. Deep or scalable. And when the queue grows, tradeoffs take over. But what if the tradeoffs are breaking down? AI applied correctly offers a turning point in technical support: not just deflection, but true resolution at scale. Backed by outcomes from @arizeai, @corelight_inc , @vllm_project , and @DataHubCloud. 🛡️ You shall not escalate: tinyurl.com/4b2atamu #TechnicalSupport #AIinSupport #CustomerExperience #PostSales #LLM #SupportEngineering #AIApplications #CustomerSuccess #SupportOps #AIProductivity

🎥 BREAKING: Customer Service Agents are no longer alone on the frontline. ✨See the latest way to boost human agent’s performance without more training. 🔗 Tap the link in bio or DM us if you want to learn more! #CXRevolution #AIAgent #AIinSupport #FutureOfCX #ContactCentre

🔥 Breaking news on call centre sales 📡 Sale conversations are being transformed! 🔗 Want to see how we’re helping businesses like yours succeed? Tap the link in bio. #CXRevolution #AIAgent #AIinSupport #GenAI #Contactcentre #CustomerSucces

Tired of slow replies? 🤖 AI in customer support means quick answers, 24/7 help, and happier customers. It’s smart, fast, and always on. Time to upgrade your support game! #AIinSupport #SmartHelp #CustomerCare #TechForBusiness #AIService

Supercharge Your Support Team with Agentforce on Salesforce! Smarter Workflows. Happier Customers. Better Business Outcomes 👉Book your free consultation today winfomi.com/services/agentfo… #Salesforce #CustomerSupport #AIinSupport #Agentforce #Winfomi #SupportTransformation

The angry customer isn’t new. Neither is GenAI. But using GenAI to actually navigate difficult conversations—with empathy, context, and calm? That’s where things get interesting. We’re not talking about generic responses or emotionless bots. We’re talking about AI that listens, adapts, and responds like it’s been on support calls for years. Tone-aware. Context-rich. Built to de-escalate without missing a beat. This is how the smartest teams are handling high-stress conversations—without burning out their agents. Watch the video to see how GenAI is helping support teams show up better, even in the toughest moments. #GenAI #CustomerExperience #ConversationalAI #SupportAutomation #CXInnovation #AIInSupport

Your customers expect fast, effortless support. Can your current system keep up? Respond faster, automate replies, and continuously improve with every interaction. Stop relying on outdated tools. Upgrade today. #AIinSupport #CustomerSupport #Automation #CX #SupportAutomation