Been heads-down building this for what feels like forever. I am so pumped to finally have Call Analytics 2.0 out in the wild. The team absolutely crushed it. 🚀
#AI #SaaS #CallAnalytics
It’s official! Call Analytics 2.0 is here 🚀
Built for modern customer teams who are tired of drowning in call data but starving for insight.
Every day, hours are lost reviewing calls that don’t move the needle.
Reps forget key moments.
Managers chase patterns that never surface.
That ends today.
With Call Analytics 2.0, every customer call becomes a live feedback loop, showing what’s working, what’s not, and where to coach in seconds.
Here’s what’s new 👇
✅ Review & Coaching Assessments
✅ Collaborative Workflows
✅ Coaching Tips tailored to each rep
✅ Dedicated Rep Dashboards
✅ Global Team Insights
✅ Instant Alerts for key moments
✅ Automated Workflows
✅ HIPAA Compliance
It’s not just analytics, it’s an AI coach built into your call stack.
Customer Success, Support, and Sales teams are already boosting call quality and training outcomes, without spending more time on manual reviews.
With Call Analytics 2.0, you can turn every conversation into a coaching moment.