🔥Dear Mr. Sanjiv Bajaj / Niraj Bajaj (@Bajaj_FinServ), Mr. Birla / Vishakha Mulye (@AdityaBirlaGrp) — I literally beg you to blacklist/block my number from all your calling platforms. @MangalamBirla @bajajsanjiv It’s shameful & disgusting that in the name of “AI implementation” you shout from rooftops during results season, yet a simple “Do Not Call Again” pattern doesn’t register in your AI engines. Either block my number or sack your AI experts. Please do one — because this harassment ensures I’ll never think of your brand again. #Metoo if you are also irritated by calling patterns and failure of #DND #DONOTDISTURB #AIFail #BrandBlunder #CustomerExperience #CXFail

I’ve flown @SouthwestAir for years. This is the first time since they changed to assigned seating and the first time I’ve been told I have to check my bag because of my boarding group. This may very well be the last time I fly Southwest. There is no differentiation and I pack a carry on for a reason. #customerexperience #cxfail #cx

Opendoor CEO tests support. Agent's advice? Have you heard of google.com? 💀 This is the worst CX story! #BadSupport #Opendoor #CXFail #BusinessLessons

@ouraring week 2 no support. No access to data. You keep saying its your issue and you will follow up. NOTHING #cxfail

@AsdaServiceTeam @asda @Georgeatasda online order 30 November for next day delivery. First get Email to say it’s delayed. Next says failed delivery 3 am (nope). Now asvised never been delivered out of stock. 4 calls to ‘’ service centre’ Nothing!. Case #:03416569. #CXfail

Tried getting an account on @TaptapSend, and got permanently blocked, with no transactions or clear reason. 🤷‍♂️ Won’t explain or review the decision. Honestly shocking they spend millions in marketing but not a dime in customer support. #CustomerExperience #CXFail #TaptapSend

🚨 Meta / Facebook 2FA Failure — Day 5 and counting 🚨 I’m extremely disappointed with the customer experience here. I’ve been locked out of my verified Facebook account since Oct 4, 2025 (AEST) for one simple reason: 🤯 Meta still routes 2FA codes to my old AT&T number instead of my current Australian number—despite countless requests and full proof of identity. What Meta needs to do (and hasn’t): Keep my email (unchanged 17 years): geoffdeweaver@gmail.com Remove old U.S. #: 1-941-877-8222 Set current AU #: 61-419-345-021 (in use 2 years) as 2FA & recovery Send OTP to email or new number → unlock I’ve asked repeatedly on X and LinkedIn. I provided screenshots and documentation. Instead of a human escalation, I’m trapped in a bot loop with no resolution. In 2025, this is unacceptable for a company that claims AI leadership and trust at scale. @Meta @MetaNewsroom @facebookapp @MetaforBusiness @nickclegg — FIX my account today. Proof attached. #Facebook #Meta #Security #2FA #AccountRecovery #CustomerExperience #Trust #CXFail #Ops

Not isolated: multiple users reporting 2FA failures today. My case: locked since Oct 4 (AEST); email verified 17 yrs. Fix = swap 2FA to 61-419-345-021 → send OTP → unlock. @CaseyNewton @karaswisher @alexheath @benthompson @FastCompany @Forbes @StephenM - sunlight helps. @Meta @facebook @MetaNewsroom @nickclegg #2FA #CXFail

✅ Proof of identity confirmed: LinkedIn: linkedin.com/in/geoffdeweave… X: x.com/geoff_deweaver Facebook: facebook.com/geoffdeweaver Locked since Oct 4 2025 (AEST) — still waiting for @Meta to switch my 2FA from 1-941-877-8222 → 61-419-345-021. Email unchanged: geoffdeweaver@gmail.com 5 days is unacceptable. Please escalate to Account Integrity / 2FA Ops immediately. #Facebook #Security #CXFail #AccountRecovery 🇺🇸🦅

Day 5 locked out of Facebook (since Oct 4, 2025 AEST). 🤯 The “fix” is one step: switch 2FA to 61-419-345-021 (email unchanged: geoffdeweaver@gmail.com). Meta’s bot-loop won’t escalate. Tagging tech press for sunlight: @CaseyNewton @karaswisher @alexheath @benthompson @TaylorLorenz @matthewstoller @Meta @facebook @nickclegg @finkd please unlock today. Proof thread ➜ (linkedin.com/posts/geoffdewe… ) #Facebook #2FA #Security #CXFail

🚨 Day 5 Locked Out of Facebook — Still No Fix 🚨 @Meta, your 2FA system is broken. 🤯 ✅ My email (17 yrs): geoffdeweaver@gmail.com 🚫 Old # (remove): 1-941-877-8222 📱 New # (verify): 61-419-345-021 All you need to do is switch the 2FA number and re-verify by email or SMS. Yet, I’m still locked out since Oct 4 2025. This isn’t “security,” it’s systemic incompetence. @Meta @facebook @nickclegg @MetaNewsroom @finkd — fix it today. Proof: x.com/geoff_deweaver/status/… #Facebook #2FA #Security #AccountRecovery #CustomerExperience #CXFail 🇺🇸🦅

If anyone thinks AI and bots are going to take over customer service hasn't dealt with @Verizon - their self service is awful. There's a big outage and they're useless. #CXfail

.@AirbnbHelp @Airbnb In the interest of trying one, more avenue, I'm reaching out here before I'm left with other choices I'd prefer not to pursue. A host willfully delayed responding to a refund request; and then they and Airbnb support passed me back and forth for a week and half. Then they decided that (since the host delayed, of course) it was too late. You see the problem here, right? So no trip, out thousands of dollars, and no recourse. Pretty sweet deal for the host and Airbnb. #airbnb #airbnbsuppot #cx #CustomerExperience #customersupportfail #customerexperiencefail #cxfail #servicefail #airbnbarbitrage #airbnbscam #scam #travelscam #customerservice

3/ When I asked about check in I was told the pricing is “momentary”—basically, it can change anytime with no notice. No guarantees, no clarity. #BaggageFees #AirlineTransparency #CXFail

This is what it feels like to be a @RiversidedotFM paid customer. The software is always glitchy and the support "live chat" well I have been waiting for an agent for over 10 minutes... Doesn't feel very "Live" Where is the "Mind-blowing Support?" #CXFail #EditorProblems

Hey ⁦@prioritypasscom⁩ why do you always make people wait to go in your new lounge in ⁦@flySFO⁩, even when it’s EMPTY #CXFAIL

Dear @FedEx Do you see a house in this picture? Me either. That’s because your drivers, unlike UPS, refuse to actually deliver our packages to our door. We have called, talked to route supervisor, tried to provide updated delivery directions, all to no avail. #CXfail

😂 “Expectation vs. Reality” in CX tech! Customers envision a sleek, fast cheetah 🐆 but end up with a muddled, confused hybrid "duck dog" when implementation lacks strategic planning 🤪Let’s prioritize people and processes to avoid this outcome! #CXFail #five9cxsummit #AI

@Ryanair: sorry for the flight delay, get a meal on us by scanning your boarding pass at participating outlets. Scan boarding pass: “sorry no credit”. Adding insult to injury. #cxfail

And the “contamination” of #QF516 bags? @Qantas says sewage spilled in a @SydneyAirport luggage room. How on earth is that possible? Why doesn’t such a catastrophe trigger the very best customer support??? It’s a scandal. #CXfail #customerservice