(Cont’d): On a positive note, the issue regarding access to PTA’s toll-free helpline from subscribers of all operators, which had been highlighted in the previous survey, has been successfully resolved across the industry. In addition, significant improvement has been observed in reconnection time performance, with most operators meeting the prescribed thresholds during the current reporting period. PTA has directed all operators to address the identified deficiencies and submit compliance reports within one month. The detailed survey report is available at PTA Offical website: pta.gov.pk/assets/media/Call… #PTA #Pakistan #Telecom #CustomerService #ConsumerProtection #DigitalPakistan #Telecommunications #CallCenter #MobileOperators #Jazz #Zong #Ufone #TelenorPakistan #SCOM #EmergencyServices #PublicService #CustomerCare #TelecomRegulation #Trending #Viral

The Pakistan Telecommunication Authority (PTA) has conducted a comprehensive survey to evaluate the Customer Service Key Performance Indicators (KPls) of all Cellular Mobile Operators (CMOs) operating in Pakistan. The survey assessed critical aspects of customer interaction and service delivery, including helpline accessibility, response time for operator assistance, complaint resolution turnaround time, success rate of issue resolution, and accessibility of emergency services. The evaluation was conducted in accordance with the Telecom Consumer Protection Regulations, 2009. The findings indicate a mixed trend of compliance and non-compliance across the industry. Notably, call center operator access times exceeded the prescribed thresholds for all CMOs, namely Jazz, Telenor Pakistan, Ufone, Zong, and Special Communications Organization (SCOM), indicating prolonged waiting times for customers seeking assistance. Furthermore, SCO did not provide the required data relating to billing accuracy and associated complaints. The survey also identified discrepancies in the routing and mapping of emergency helplines. These included the misrouting of Child Protection Helpline (1121) calls in Gilgit-Baltistan, as well as the absence of proper mapping for essential services such as Edhi (115), Pakistan Railways (117), NDMA (911), and Chhipa (1020) across certain operators and regions. These shortcomings require immediate corrective measures to ensure reliable, timely, and efficient service delivery. #PTA #Pakistan #Telecom #CustomerService #ConsumerProtection #DigitalPakistan #Telecommunications #CallCenter #MobileOperators #Jazz #Zong #Ufone #TelenorPakistan #SCOM #EmergencyServices #PublicService #CustomerCare #TelecomRegulation #Trending #Viral

📲Dissatisfaction with mobile operators in Azerbaijan is growing as users complain about rising internet package prices and declining service quality. Customers of major providers, including Azercell and Nar, say recent tariff increases have not been matched by better performance, sparking criticism across social media. @Azercell #Azerbaijan #Telecom #Azercell #Nar #InternetServices #MobileOperators #ConsumerIssues news.az/news/why-azerbaijani…

টেলিকম অবকাঠামোর জন্য অগ্রাধিকার ভিত্তিতে জ্বালানি সরবরাহ ও নিরবচ্ছিন্ন বিদ্যুৎ নিশ্চিত করতে সরকারের প্রতি জরুরি আহ্বান জানিয়েছে অ্যাসোসিয়েশন অব মোবাইল টেলিকম অপারেটরস অব বাংলাদেশ (এমটব) বিস্তারিত : somoynews.tv/news/2026-04-02… #ScienceAndTech #FuelCrisis #mobileoperators #somoytv

Legal notices sent to mobile companies and regulators over alleged unjustified deductions worth billions of rupees. Read More: bloompakistan.com/mobile-com… #TelecomNews #ConsumerRights #LegalNotice #MobileOperators #Pakistan

How Pakistan Plans to Sell 5G Spectrum to Mobile Operators... Read More: bloompakistan.com/how-pakist… #5GSpectrum #Pakistan5G #TelecomPolicy #MobileOperators

Telecel is now under Corporate Rescue. Once the second largest mobile operator in Zimbabwe, the company now holds just around 2% of the market, and that share is declining rapidly. The company has faced a steady decline for nearly a decade, primarily due to shareholder disputes that distracted management from their core business. This has resulted in a lack of innovation and insufficient investment in critical infrastructure, such as base stations. At one point, subscribers were unable to use the company's services for over a week due to non-payment of license fees. If you own a Telecel line, now is a good time to consider making an orderly switch before it becomes too late. Join our WhatsApp channel to stay updated! whatsapp.com/channel/0029Va7… #Telecel #CorporateRescue #Zimbabwe #MobileOperators #WhatsApp

టెలికాం టారిఫ్‌లు పెంపు? #Tariffs #Recharge #Bills #Telecom #MobileOperators #SakshiNews sakshi.com/telugu-news/busin…

দিন দিন ইন্টারনেট গ্রাহক হারাচ্ছে মোবাইল অপারেটররা। যার ধাক্কায় কমেছে অপারেটরদের আয়ও। নেতিবাচক প্রবৃদ্ধির জন্য... #ScienceAndTech #INTERNET #mobileoperators #somoytv somoynews.tv/news/2025-07-06…

The ARPU Illusion: Bharti Airtel vs Vodafone Idea | Hidden Subscriber Di... youtu.be/SXZ-dwAJFD8?si=9UFE… #Telecom #BhartiAirtel #VodafoneIdea #ARPU #TelecomAnalysis #TelecomIndia #InvestorAwareness #SubscriberData #TelecomValuation #TRAI #MobileOperators #AirtelVsVi #DataAnalytics

চার বছর পর ফাইবার সেবাদাতাদের কাছ থেকে আবারো নেটওয়ার্ক মনিটরিংয়ের নিয়ন্ত্রণ ফেরত পাচ্ছে মোবাইল অপারেটররা। #technews #mobileoperators #somoytv somoynews.tv/news/2025-04-06…

🚀 Live from #MWC25 in Barcelona! This year, a major focus at Mobile World Congress has been how mobile operators are monetizing 5G beyond basic connectivity—and the momentum is building. From Fixed Wireless Access (FWA) success stories to network slicing unlocking new revenue streams, operators are finding creative ways to drive value. A few key takeaways so far: 📡 FWA continues to surge—especially in the U.S., where mid-band spectrum constraints are pushing operators toward fiber and mmWave solutions. 🔗 Network slicing is delivering real revenue, with T-Mobile US landing major contracts for emergency services. 🤖 AI-driven services are gaining traction, particularly in China, where operators are leveraging 5G SA for VIP services, gaming-class throughput, and AI-powered agentic services. It’s clear that collaboration between technology vendors and operators is key to unlocking these opportunities. Exciting conversations ahead as the industry pushes forward! Read more in my blog 650group.com/blog/mwc25-mobi… #MWC25 #5G #FWA #MobileOperators #Connectivity #TelecomInnovation

These days the data speed across the networks is so poor even if they (mobile network operators boast for 5G Data Speed ). Initially, long back #Jio was better then #Airtel, subsequently in some months the #Airtel had started performing better than Jio (both are pathetic when it comes to data speed). Presently Airtel (below average performer) is better then laggard #Jio . Poorest Vi is nowhere in the race. Hope the concerned will make adequate efforts to improve the data speed in Delhi-NCR. @airtelindia @reliancejio #PoorDataSpeedInNCR #5G #India #MobileOperators #Starlink

𝐉𝐨𝐢𝐧 𝐔𝐬 on 𝐃𝐞𝐜𝐞𝐦𝐛𝐞𝐫 𝟭𝟮𝐭𝐡 𝐟𝐨𝐫 𝐚 𝐋𝐢𝐯𝐞 𝐖𝐞𝐛𝐢𝐧𝐚𝐫 𝐨𝐧 𝐞𝐒𝐈𝐌 Join Counterpoint Research, IDEMIA Secure Transactions, and eSIM Go for a webinar to explore how #eSIM is transforming consumer experiences and creating new opportunities for mobile operators. 𝗪𝗵𝗮𝘁 𝗬𝗼𝘂’𝗹𝗹 𝗟𝗲𝗮𝗿𝗻: • Key insights driving eSIM adoption • Emerging use cases for eSIM #technology • Challenges and opportunities for mobile operators 𝗦𝗽𝗲𝗮𝗸𝗲𝗿𝘀: • Sylvain Givord, eSIM Product Manager, IDEMIA Secure Transactions • Mitchell Fordham Co-founder, eSIM Go • Mohit Agrawal, Research Director, Counterpoint Research 𝗧𝘄𝗼 𝘀𝗲𝘀𝘀𝗶𝗼𝗻𝘀 𝘁𝗼 𝗳𝗶𝘁 𝘆𝗼𝘂𝗿 𝘁𝗶𝗺𝗲 𝘇𝗼𝗻𝗲: • 9:00 AM GMT • 3:00 PM GMT Register now to save your spot. counterpointresearch.com/ins… #Events #Webinar #Research #IoT #Insights #Trends #MobileOperators

💸 It’s always quick and easy to top up your account on Melbet! Top-up options include: 💳 Bank cards 💰 Payment systems 🌐 E-wallets 📱 Mobile operators Choose your preferred method and enjoy uninterrupted play! #melbetghana #TopUpAccount #BankCard #PaymentSystems #Ewallets #MobileOperators

Details:dhakatribune.com/364019 #DhakaTribune #NahidIslam #Telecommunications #MobileOperators #UnlimitedInternet #network #NewsUpdate

#Mobileoperators performed poorly in the telecom regulator's latest #drivetest to assess #servicequality, reinforcing users' claims of experiencing substandard service. #bangladesh thedailystar.net/news/bangla…

Mobile World Live: Top operators, Ericsson form 5G API supergroup #API #Apps #mobileoperators @ericsson @kestermann @M_J_Carroll mobileworldlive.com/operator…

இனி மொபைல் நம்பர்களுக்கும் கட்டணம் வசூலிக்கப்படலாம்? புரியவில்லையா... இதை படியுங்க! #TRAI | #MobileOperators | #ZeeTamilNews zeenews.india.com/tamil/busi…

Tough stance on mobile operators: Palak directs action for service failures #Bangladesh #mobileoperators #Palak unb.com.bd/category/Banglade…