🐪 Happy Hump Day! Emotional intelligence... The strongest leaders are not always the loudest voices in the room. #QuestionForGroup: What's your strategy to avoid reacting to the world around you but being better able to respond to it? platinum-rpmacademy.talentlm…
QuestionForGroup : How would you describe the “taste in the mouth” that you leave with your customers and clients?
How can you know?
What does a dog cracker have to do with leadership, marketing, customer delight, and service design?
More than I expected.
I noticed that when I give my dog a salty cracker, I instinctively turn it salty side down before placing it on his tongue. Why? Because I know what he enjoys, and I do not want him to miss the first taste.
That small detail became a leadership question:
Where do our customers, clients, donors, volunteers, members, guests, or participants need us to “turn the cracker over”?
The little details are often where trust is built. They communicate care before we explain our mission statement. They help people feel expected, welcomed, remembered, and served.
In this Leaning Leadership Ladder reflection, I explore how leaders can examine the experience they are actually delivering — not just the service they think they are offering — and how to assess whether people are merely satisfied or genuinely delighted.
Deliver your services salty side down.
#Leadership#CustomerExperience#CustomerDelight#ServiceDesign#MarketingStrategy#SmallBusiness#NonprofitLeadership#OrganizationalLeadership#ClientExperience#VolunteerEngagement#WorkshopsToGo#LeaningLeadershipLadder#TomSims#SaltySideDownlinkedin.com/pulse/deliverin…
#QuestionForGroup which finch would like most to photography or watch from #liveftomthehide. All taken from a different hide window-15 to choose from
With new locations and more new hides coming Estonia is the next destination for wildlife photography
Info@wildlife-dreams.com
#QuestionForGroup How many hides where you can photograph at least 3 species of raptors in a day ?
"Bringing you closer to wildlife"
Without disturbance
Any information for tour operators,groups and single bookings
Info@wildlife-dreams.com
#livefromthehide#wildlifehides