10 Nov 2023
Thank you @crichardson for your blog on microservices.io on ServiceBlueprints and recommending my workshop.
Last Call for the service blueprints workshop scheduled on Wednesday, Nov 15th. Sign up for the time slot which suits you best: eventbrite.sg/e/app-mod-unde…
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8 Nov 2023
Interactions can be applied to high-fidelity #UX maps (like #journeymaps and #serviceblueprints) to showcase #uxresearch and further engage with stakeholders. nngroup.com/articles/interac…
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28 Sep 2023
🇪🇺 #D4RUNOFF gathers in Paris for its 1st year of collaboration.
Starting off the meeting with #codesign, developing #serviceblueprints for the #NBS management platform designed by @ITGGalicia to tackle #stormwater #runoff💧pollution in cities 🏙️
#HorizonEU #ResearchImpactEU
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22 Aug 2023
Don’t make a #UX map pretty for the sake of making it pretty. Invest in creating a visual system for your map then testing it and getting feedback. #empathymaps #journeymaps #serviceblueprints nngroup.com/videos/visual-de…
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17 Apr 2023
#Serviceblueprints are incredibly powerful, but they are so subtle that it can be hard to explain or design them. This article breaks down some important aspects of the layered way that blueprints can help convey understanding of systems and design.
bigpictureroxi.medium.com/cr…
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12 Jan 2023
The Journey Mapping & Service Blueprinting short course is selling fast! grab your tickets while you can... as this course tends to sell out early wearesnook.com/trainings/use… #JourneyMapping #ServiceBlueprints #Service∂
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Service Blue Prints es una forma definir el comportamiento de un servicio que permite encontrar puntos de fallo y posibilidades de mejora.
👨🏽💻 @fluentguru307
📅 Martes 20 de julio de 2021 7:00 pm GMT-4
🔗 bit.ly/fjs-sbp
#friajs #friajselbrew #serviceblueprints
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Mañana tenemos la entrega de El Brew: Service Blue Prints. Aquí un preview.
#friajs #elbrew #serviceblueprints
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18 Jan 2021
Ran into this little #servicedesign diamond of wisdom just now: “#serviceblueprints and flows have limited value if not paired with healthy collaboration and stakeholder management” — @pberreXYZ uxdesign.cc/service-design-e… Happy Monday everyone!
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When we're not busy trying to build the ultimate #servicedesign tool, sometimes we write stuff.
Here's a piece about #serviceblueprints: what they are and why you might want one.
(And subtly implying Narrandum's the way to make them, of course)
narrandum.com/guides/what-is…
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14 May 2020
We asked 97 #UX practitioners how and why they use #serviceblueprints. Here's what they said. nngroup.com/videos/service-b…
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24 Apr 2020
#SDW2020 our Online Service Design Week 5.0 final day working on #serviceblueprints and roadmaps #MIDIelisava10years @elisavabcn @ Barcelona, Spain instagram.com/p/B_XpN7Pjaqx/…
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2 Dec 2019
#Serviceblueprints are the primary tool for #servicedesign, but practitioners often misunderstand how they relate to journey mapping, who should be involved in the process, and how to sell their value to the organization nngroup.com/articles/service… #UX
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8 Oct 2019
Vandaag namens i4Sociaal een miniworkshop #serviceblueprints mogen geven op het kennisfestival van Gemeente Leeuwarden #samendigitaal . Binnenkort starten we met het introductie programma.
Vandaag gezellige dag gehad met Marc Slijkhuis, Eva Schrikkema,…lnkd.in/gvfhkbz
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30 Aug 2019
#ServiceBlueprints help us simplify complex interactions and create more clarity, transparency, and cohesion within our workflows. #customerjourney #servicedesign buff.ly/2NIs1wy
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26 Aug 2019
Dienstverleningsniveau van Coolblue in overheidsland? Lees mijn nieuwste artikel hoe zes gemeenten dit aanpakken! #klantinteractie #serviceblueprints lnkd.in/g5mqscx
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20 May 2019
When talking "#personas" Cantinista @KristaSinis says: "The tools themselves aren’t the problem, it’s how they are being misused. I believe there are four tenets we should keep in mind." Read: hubs.ly/H0hY3Zx0
#customerjourneys #jobstobedone #userstories #serviceblueprints
1 May 2019
Morning chap. At @DVSAdigital we're starting to use #ServiceBlueprints to visualise end-to-end services with layers of insights on depth/confidence of research and service performance metrics. Also have User Research and Performance Analyst working closely together. cc/ @pjmoran
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16 Apr 2019
Unsere Workshop-Folien vom #PSL19 zu #ServiceBlueprints sind jetzt online: speakerdeck.com/publicservic… Danke nochmal an alle Teilnehmer*innen für die angeregten Diskussionen.
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7 Mar 2019
El día de ayer @TouchpointsMX estuvo capacitando al equipo de #CustomerExperience de @bbva en como mapear experiencias usando #ServiceBlueprints. ¡Nos encantó tener la oportunidad de compartir herramientas y casos de uso de #DesignThinking y #ServiceDesign. #servicedesignmexico
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