The Global Leader in IT Service and Support and Contact Center Benchmarking, and Performance Improvement Consulting
Joined November 2009
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7 Feb 2024
Explore the impact of benchmarking in different sectors. From airlines to banking, our case studies offer insights into real-world applications. Visit: metricnet.com/casestudies/ #Benchmarking #BusinessInsights
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Apr 15
Is your MSP contract truly protecting your interests and driving performance? Join us for “The MSP Contract: Key Elements of a Successful Outsourcing Contract” 📅 April 23 | 2PM EDT Register → brighttalk.com/webcast/12683… #MSP #Outsourcing #SLAs #MetricNet
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Jan 23
MetricNet is pleased to announce that Jeff Rumburg, has been inducted into HDI’s New Thought Leaders Hall of Fame in conjunction with the 2026 HDI Top 25 Thought Leaders program! Learn more:
thinkhdi.com/library/support…
#ITSM
#Benchmarking
#ServiceManagement
#HDI
#MetricNet
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Jan 14
Are you considering outsourcing your IT service desk or contact center but unsure if it’s the right move for your organization? Join us for a NEW webcast Thursday, January 22, 2026 at 2:00PM EST. Register Now! brighttalk.com/webcast/12683… #ITSM #Outsourcing #ContactCenter
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15 Sep 2025
What does it take to build a service desk that ranks in the top 10% of performance? Join us September 18, 2025 at 2:00 PM EDT for How to Build a World-Class Service Desk: Lessons from the Top 10% Register Now! brighttalk.com/webcast/12683… #ServiceDesk #ITSM #ITServiceandSupport
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12 Aug 2025
Hidden costs of poor workforce mgmt affecting Service and Support? Join Jeff Rumburg for strategies on forecasting, scheduling & real-time fixes to cut costs & boost productivity!
Aug 14, 2PM EDT. Register: brighttalk.com/webcast/12683…
#WorkforceManagement #ITSupport #Productivity
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22 Jul 2025
Optimize your self-service portal to save costs & boost customer satisfaction! Join Jeff Rumburg’s webcast on July 24, 2025, at 2:00 PM EDT for expert tips on design & metrics. Register: brighttalk.com/webcast/12683… #CustomerSupport #SelfService
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16 Jun 2025
Are you struggling to demonstrate the business value of #customersatisfaction? Join us Thursday, June 19, 2025 at 2:00PM EDT for The ROI of Customer Satisfaction: How to Measure and Maximize It! Register Now! brighttalk.com/webcast/12683…
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21 May 2025
🚀 Is a Zero Touch Service Desk the future of IT support? Join Jeff Rumburg at @ThinkHDI #SupportWorldLive Session 104 to explore AI, automation, & self-service driving this transformation! 📅 TODAY 10:15 AM, Room 363. #ITSM schedule.supportworldlive.co…
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12 May 2025
Struggling with outsourced ITSM vendors? Join Jeff Rumburg May 15 at 2 PM EDT for a webcast on maximizing value & minimizing risk in vendor management. Learn key metrics, best practices, and risk mitigation strategies. Register now #ITSM #VendorManagement brighttalk.com/webcast/12683…
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15 Apr 2025
Low FCR rates hurting your support center? 📞 Join MetricNet’s Jeff Rumburg on 4/17/25 at 2PM EDT for The Secret to High First Contact Resolution Rates. Learn data-driven ways to improve FCR and cut costs. Register now! brighttalk.com/webcast/12683… #FCR #ContactCenter #ServiceDesk
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9 Apr 2025
🏆 Jeff Rumburg, Managing Partner at MetricNet, has been named a 2024-25 SDI Distinguished Industry Contributor! His leadership and impact in ITSM continue to set the standard for excellence. Congrats, Jeff! #SDIAwards #ITSM #MetricNet
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18 Mar 2025
Is your #cost per ticket higher than industry benchmarks? High costs can erode profitability, but cutting corners on #quality is not the answer. Join us Thursday, March 20, 2025 at 2PM EDT! Register here: brighttalk.com/webcast/12683…
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3 Mar 2025
Are you prepared for the future of #ITSupport? Emerging technologies and shifting customer expectations are reshaping the industry. Join us Wednesday, March 5, 2025 at 5PM EST for The Future of IT Support: Trends and Predictions for 2025 Register here: brighttalk.com/webcast/534/6…
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24 Feb 2025
Top 10 metrics every contact center manager needs for 2025—revealed! Join Jeff Rumburg’s webcast on Feb 27, 2025, 2:00 PM EST. Register: brighttalk.com/webcast/12683… #ContactCenter #Metrics #CX
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13 Jan 2025
📢 Join us Thursday, at 2 PM EST for "Maximizing ROI in Service and Support"! 🚀
Jeff Rumburg reveals a proven ROI methodology linking ROI to ITSM maturity.
🔗 Register: brighttalk.com/webcast/12683…
#ITSM #ROI #ServiceSupport #TechLeadership #ContinuousImprovement
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16 Dec 2024
Join us tomorrow, Tuesday, December 17th at 2:00PM EST for one of our most popular webcasts - Benchmarking Roundup: Summary of 2024 Contact Center Benchmarks - Register Now! brighttalk.com/webcast/12683…
#contactcenter #cctr #callcenter #metrics #benchmarking
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MetricNet retweeted
19 Nov 2024
More lines of business are using #servicemanagement solutions. From #HR to #Sales to #Marketing
#SMworld
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11 Nov 2024
Two must-attend webcasts! 🚀 Join Jeff Rumburg on Nov 13 @ 11 AM EST for AI in IT Service Management & Nov 14 @ 2 PM EST for 2024’s Benchmarking Roundup. Register now 👇
AI Webcast 👉 brighttalk.com/webcast/534/6…
Benchmarking Webcast 👉 brighttalk.com/webcast/12683…
#ITSM #AI #ITSupport
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15 Oct 2024
There are better end states for channel mix, and less optimal end states for channel mix. Learn more in our webcast this Thursday. Register now! brighttalk.com/webcast/12683… #channelmix #itsm #callcenter #metrics #benchmarking #customerexperience
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