17 Jul 2024
Customer experience leaders spend a lot of time looking at what's happened. That's important, yet looking to the future is a tool in the #CX toolkit that is sometimes overlooked! Is your #CXProgram looking toward the future? Find a few ideas: bit.ly/3ydE0M6 #CXLeader
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Building a successful #CXProgram requires teams to share data seamlessly across multiple functions. Find out how well your #CX software measures up by downloading the 2023 Value Index: bit.ly/3Kwy0kZ
Sponsor: @Verint #CustomerExperience
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17 Feb 2023
Leaders often fail to include technology in planning and implementation phases, which leads to #CXProgram failure. Here, Liliana Petrova breaks down where this failure happens and how to save your #CX program in @customerthink. hubs.la/Q01CLpvs0 | #GuidedCX
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28 Oct 2022
Irit Eizips, CEO of @CsmPractice interviews our own Sam Wegman and Lee Kemp on building #CustomerExperience through an award-winning #CXProgram 🏆 Watch now ▶️ bit.ly/3TKK2JJ
#CustomerSuccess #CXJourney #CXpodcast #UnivarSolutions #TogetherWeWin
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27 Oct 2022
Today, we had a terrific time sponsoring a table at the Central Exchange STEMMy Awards Gala Luncheon celebrating Kansas City's outstanding women in STEMM.
#wiSTEMM #womeninstemm #womenleaders #cxprogram #centralexchange #cxstemmys2022
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If you're feeling like your #CXProgram has flat-lined and it's hard to make continuous improvements, you're in luck! Check out this must-read whitepaper for tips on how to reverse the trend. Download now! bit.ly/3CrwZY2
Sponsor: @platform1cx
#CX #CustomerExperience
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20 Jun 2022
WEBINAR TOMORROW: Tuesday, June 21st @ 2pm ET! Join us for @PeopleMetrics LIVE!:
"Top 3 CX Lessons in Retail Banking"
SIGN UP: hubs.li/Q01f0xql0
#customertouchpoints #nps #retailbanking #cxprogram #customersuccess
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16 Jun 2022
NEXT WEBINAR: Tuesday, June 21st @ 2pm ET! Join us for @PeopleMetrics LIVE!:
"Top 3 CX Lessons in Retail Banking"
SIGN UP: hubs.li/Q01dKBLW0
#customertouchpoints #nps #retailbanking #cxprogram #customersuccess
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The Three Dimensions Of Omnichannel Maturity
1) Digital customer experience (DCX)
2) Digital operational excellence (DOX)
3) Omnichannel customer engagement
#CXNOW @nowcx #CX #CXProgram #DigitalTransformation
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11 May 2021
#CXModel for delivering tangible outcomes – A framework #CXNow @nowcx #CustomerExperience #CXProgram @CxProgram
#CRM #Digitaltransformation
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6 Apr 2021
We know retaining customers is as or even more important as attracting new customers. But how to retain more customers with better customer experience?
Check how to do it from our latest blog!
hubs.li/H0Kzw3n0
#customerisking #cx #CXprogram #feedbackly #feedbacklycxma
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Assess and Mitigate the Risks to Your Complex Customer Experience Initiatives
#CustomerExperience #CX #CRM #CXProgram @nowcx #CXNOW
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27 Apr 2020
Ken Peterson, President - CX talks about the best ways to analyze and implement #CX changes based on #CustomerFeedback. #QuestionPro #CustomerExperience #OnlineSurveys #Surveys #CXProgram hubs.ly/H0pRwXb0
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17 Apr 2020
Ken Peterson, - President, QuestionPro CX shares some of his experiences after COVID-19 through this blog. #CX #CXProgram CXTechnology #CustomerExperience hubs.ly/H0pB8dC0
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31 Oct 2019
What are the foundations of a great #CXprogram? There might not be a one-size-fits all answer, but there are definitely best practices. In this CX Mini Masterclass special guest @CXpert breaks down 7 key pillars for implementing best in class CX management julia-ahlfeldt.com/foundatio…
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28 Aug 2019
Our Director of #CustomerExperience Management, Phil Durand, shares tips for remodeling your #CXprogram using a listening inventory in @QuirksMR: okt.to/RrBz6P #CustExp
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26 Aug 2019
Actions drive business change, not #NPS: Is a metrics mindset undermining your #CXprogram? Read more on this from our own Tim Barker, Director of #CustExp Management all on @MyCustomer okt.to/mDk4p2
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12 Aug 2019
Not every company has a full #CX program staff, nor a large budget when they start their #CXProgram. With this low-entry cost program, we will guide you and your team as you start or expand your Customer #JourneyMapping activities. #CustomersFirstNow bit.ly/2YANBtt
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13 Jun 2019
In the modern age, customers persona is something very difficult to understand based on demographic, psychographic factors.
@customersy is a new persona algorithms built into our #CXNOW @CxProgram
#CustomerSuccess #CRM #CX
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