Sharing my ongoing experience with my MG Astor (KA03NS0449) — hoping this finally gets the attention it deserves. Since March 11, my vehicle has faced multiple breakdowns and has been at the service center for weeks. What followed: •No clear diagnosis shared •Repeated follow-ups with customer care & service center •Being told “this has to come from MG” •No single point of contact assigned •Complaint 6463314 closed without resolution •Asked to approve engine dismantling without proper justification During my visit to the service center, I was told I would get an update by Monday — but no communication received even after that. Also, when I requested a diagnostic report for my own vehicle, I was told it is ‘internal’ and cannot be shared. Additionally, after the breakdown, a nearby mechanic only attempted a basic check (adding ~2L oil), which did not resolve anything. Now this is being indirectly pointed to as a cause, even though the breakdown had already happened before that — which is misleading. Despite continuous follow-ups since March 11: •No resolution •No accountability •No transparency At this point, I am clearly requesting a vehicle replacement, not repair, considering repeated failures and safety concerns. I still trust MG Motor India, which is why I am asking for a fair resolution — not to switch brands. Requesting: 👉 A single accountable point of contact 👉 A clear decision on replacement 👉 A defined timeline for resolution Need immediate attention on this. @MGMotorIn @MGSupportIndia @anurag_mehrotra #MGAstor #MGMotorIndia #CarBreakdown #CustomerComplaint #ConsumerRightsIndia #SafetyConcern #NoResponse #NeedResolution #AutoNewsIndia #CarNews #AutoJournalism #AutomotiveIndia #CarReviewIndia #AutoUpdate #BreakingAutoNews

I booked a @porterit_ this morning around 8:00 AM, but the person hasn't delivered it yet, and their phone is switched off. I raised a complaint, but I still haven't received an update from the team. Is this how you provide service to people?