Jun 12
#matasi #Halsi #lakhisarai #bihar #fundamentalright #nonetwork #Servicedeficiency #DigitalIndia #RuralConnectivity @ReutersAsia @BBCHindi @jansuraajonline @PMOIndia @PTI_News @amitkilhor @officecmbihar @TRAI @JioCare
- नहीं पहुचा यहां तक आपका डिजिटल विकास-
13
Jun 11
All the members of X need to see how the service deficiency by voltas.
No response after multiple escalations.
#CustomerService #ServiceDeficiency
@TataCompanies @VoltasBeko
@nch1915 @jaagograhakjago @VoltasBeko
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21
🚨 THE AXIS BANK GASLIGHTING SAGA: A Timeline of Lies & Harassment 🚨
Is this what ~14k in annual fees buys you at @AxisBank @AxisBankSupport ?
A saga of service deficiency, stranded elderly parents, and a bank that would rather label its customers as "frauds" than admit a mistake.
#AmitabhChaudhry, your team's incompetence has reached new heights. Here is the reality of your "premium" Meet & Greet service:
🗓️ THE TIMELINE OF FAILURE :
Oct 25, 2025: Booking confirmed for an airport Meet & Greet. Axis promised greeter details would be shared 2 hours prior to the service.
Oct 27, 2025 (Service Day): We 4 including 60 year old parents are at the airport. NO email. NO SMS. NO call from any greeter. They were left stranded with zero assistance.
Nov – Dec 2025: Multiple reminders sent to Axis Bank to investigate, simple apology and share root cause. Responses? Blank replies or generic "we are looking into it" scripts.
Jan 07, 2026: After 30 days of no resolution, I filed a case with the RBI CMS. Suddenly, @AxisBank "magically" investigates. Their claim? A greeter was assigned and called me multiple times, but I failed to avail the service.
Jan 08, 2026: I countered with call records proving NO such calls/emails were ever received. I demanded documented proof of greeter assignment. @AxisBank went silent again.
Jan 28, 2026: A new theory emerges from the MD’s helpdesk! They now claim that because a greeter was "assigned," I should have approached the "Atithi Seva" desk. 😡😠😡😡
🛑 THE LOGIC GAP:
If I have to hunt for a desk at a crowded airport, what exactly am I paying for in a "PRE-BOOKED MEET & GREET"? The entire point of the service is for the greeter to meet the passenger, not the other way around.
THE REAL ISSUE:
By claiming they called me (when they didn’t) and then claiming I should have found them, @AxisBank is directly stating that I am falsifying my complaint. This is blatant harassment of a female customer and her elderly parents.
Right from the PNO to the MD’s office, the system is designed to protect internal lapses by labeling customers as "defrauding."
@RBI @jagograhakjago @consumercourt @SwipesAndSmiles @imYadav31 @FinPaal @ankitdewan @SartanparaYash @taditdash @RushilMehtani @suritalreja @CardNiti
Is this the "Dil Se Open" philosophy, @AxisBank? Because it feels like "Dil Se Closed" to accountability.
#AxisBank #Magnus #BankingFraud #ServiceDeficiency #RBI #CustomerHarassment #AmitabhChaudhary
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12,189
29 Nov 2025
My Passport Re-Issue application (File No. PAV076193114225) has been unjustly kept pending since 21-11-2025 with the status:
“Police Verification Report is under review at RPO Patna.”
This is despite full legal compliance from my side and a CLEAR Police Verification Report already completed and digitally forwarded to RPO Patna.
✅ VERIFIED FACTS
✔ Police Verification completed & clear – no adverse remarks
✔ All documents verified at PSLK Darbhanga (14-11-2025)
✔ Personal verification completed at RPO Patna (,18/11/2025)
✔ Follow-up visit at RPO Patna (21-11-2025)
✔ No objection, no query, no deficiency letter ever issued
Yet, for over 8 DAYS the file has been kept at:
“PVR under review at RPO”
No written explanation provided.
No lawful justification recorded.
No response to emails sent repeatedly to @rpopatna.
⚖️ CLEAR VIOLATION OF LAW
This continuing delay directly violates:
📘 Passport Rules 2023 – Rule 5
Mandatory duty of Passport Authority to dispose applications promptly
➡️ Files cannot be withheld without recorded reasons.
📘 Rules 22 & 23 – Passport Rules 2023
Once PVR is CLEAR, the application must move:
GRANT ➝ PRINT ➝ DISPATCH
There is NO discretion to hold a clear file indefinitely.
📘 MEA Citizen’s Charter 2023
Guarantees:
✔ Time-bound processing
✔ Transparency
✔ Communication of status
Complete silence from RPO Patna is itself service deficiency.
📘 Administrative Accountability Framework – MEA
Any delay must be:
▪️ Documented
▪️ Communicated in writing
▪️ Legally justified
None of this has been done in my case.
NON-RESPONSE BY RPO PATNA
Despite continuous mails to:
📩 rpo.patna@mea.gov.in
ZERO replies received.
This itself breaches:
• MEA Communication Protocols
• Citizen Right to Information
• Public Servant Conduct Rules
✈️ EXTREME HARDSHIP CAUSED
I am on short sanctioned leave from Kingdom of Saudi Arabia for passport renewal.
✔ I hold a valid Exit–Reentry Visa
✔ My overseas job depends on immediate return
✔ This unlawful delay has caused:
⚠️ Risk of employment termination
⚠️ Financial loss
⚠️ Emotional and family distress
All this despite total compliance with every legal requirement.
❌ NO LEGAL PENDING ISSUE
There is:
🚫 No adverse PVR
🚫 No incomplete document
🚫 No investigation
🚫 No pending verification
There is ZERO lawful reason for keeping my file stalled.
🔔 MY APPEAL TO MEA
I respectfully seek urgent intervention from:
@MEAIndia @DrSJaishankar @CPVIndia @passportsevamea @IndianDiplomacy
@rpopatna @PMOIndia @DoPTGoI @VigilanceGov
REQUESTED ACTION (AS PER LAW)
I request directions for:
✔ Immediate closure of “PVR under review” stage
✔ Movement of File No. PAV076193114225 to:
GRANT ➝ PRINT ➝ DISPATCH
✔ Written status update with reasons (as mandated)
✔ Enforcement of Passport Rules 2023 timelines
✔ Accountability review of avoidable delay at RPO Patna
FINAL SUBMISSION
I am asking for nothing extraordinary.
I am asking only for:
THE SERVICE WHICH THE LAW ALREADY GUARANTEES.
A passport is a statutory right, not a discretionary privilege.
Delays without lawful reason violate:
Rule of Law – Natural Justice – Citizen’s Right to Services
Please ensure immediate lawful processing.
#PassportDelay #PassportSeva #RPOPatna #MEA #CPV #IndianPassport #CitizenRights
#JusticeDelayed #PublicServiceFailure #RightToService #PassportRules2023
#PoliceVerificationClear #Accountability #MEAIndia #ConsularServices
#ServiceDeficiency #Transparency #GrievanceRedressal #TimeBoundService
#HarassmentOfCitizen #RuleOfLaw #IndiaGovernance
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1
4,251
26 Jun 2025
@NexaExperience You owe this loyal customer remedial action. Your silence is deafening. @Maruti_Corp @raghavip @global_suzuki @urvish2020 #servicedeficiency #CustomerService #CustomerExperience
26 Jun 2025
@Maruti_Corp @raghavip @Suzuki_Global @NexaExperience
Call it a query or a complaint, this should be ideally addressed to a senior executive, or failing that, the CMD or some responsible director within the company, but since nobody seems to be present on this medium, I am compelled to tag the few handles that have been made accessible for harried customers like yours truly.
While I do like my new Baleno, I still have retained the old Swift which I absolutely adore, which is in the 17th year now, and has cleared the green passing.
My request was pretty simple.
I approached @NexaExperience here in Thane to get the lockshift mechanism changed, since a couple of years ago the key broke in the door handle and ever since I have only had one key and the constant paranoia playing on my mind about a repeat of that harrowing situation.
𝐀𝐥𝐥 𝐈 𝐰𝐚𝐧𝐭 𝐢𝐬 𝐚 𝐧𝐞𝐰 𝐥𝐨𝐜𝐤 𝐰𝐢𝐭𝐡 𝐭𝐰𝐨 𝐤𝐞𝐲𝐬, 𝐰𝐡𝐢𝐜𝐡 𝐈 𝐭𝐡𝐨𝐮𝐠𝐡𝐭 𝐰𝐚𝐬 𝐚 𝐩𝐫𝐞𝐭𝐭𝐲 𝐬𝐭𝐚𝐧𝐝𝐚𝐫𝐝 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐫𝐞𝐪𝐮𝐞𝐬𝐭 𝐟𝐨𝐫 𝐚𝐧 𝐨𝐥𝐝 𝐜𝐚𝐫. I have been told after a wait of 15 days that it may just not be possible! I have also been told the part has been discontinued and my chances of replacement are virtually nil!
My Swift VDI BS III (Diesel) is an August 2008 model with a validity that extends to 3 more years! Am I really supposed to believe that the spares of a model just 17 years recent aren't available anymore? And this from a company whose cars are recommended because "𝑯𝒆𝒚, 𝒕𝒉𝒆𝒓𝒆 𝒊𝒔 𝒏𝒆𝒗𝒆𝒓 𝒂𝒏𝒚 𝒑𝒓𝒐𝒃𝒍𝒆𝒎 𝒘𝒊𝒕𝒉 𝒊𝒕𝒔 𝒔𝒑𝒂𝒓𝒆𝒔!"
I understand you can come back to me citing blah... blah... rules about how long the spares should be made available.
But think about it! 𝑻𝒐 𝒅𝒊𝒔𝒄𝒐𝒏𝒕𝒊𝒏𝒖𝒆 𝒎𝒂𝒌𝒊𝒏𝒈 𝒕𝒉𝒆 𝑺𝑯𝑰𝑭𝑻 𝑳𝑶𝑪𝑲 𝑴𝒆𝒄𝒉𝒂𝒏𝒊𝒔𝒎 𝒎𝒆𝒂𝒏𝒔 𝒚𝒐𝒖 𝒂𝒓𝒆 𝒄𝒐𝒎𝒑𝒆𝒍𝒍𝒊𝒏𝒈 𝒚𝒐𝒖𝒓 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓𝒔 𝒕𝒐 𝒈𝒊𝒗𝒆 𝒖𝒑 𝒐𝒏 𝒕𝒉𝒆𝒊𝒓 𝒄𝒂𝒓𝒔 𝒆𝒗𝒆𝒏 𝒘𝒉𝒆𝒏 𝒕𝒉𝒆𝒚 𝒂𝒓𝒆 𝒊𝒏 𝒑𝒆𝒓𝒇𝒆𝒄𝒕𝒍𝒚 𝒇𝒊𝒏𝒆 𝒅𝒓𝒊𝒗𝒊𝒏𝒈 𝒄𝒐𝒏𝒅𝒊𝒕𝒊𝒐𝒏 𝒘𝒊𝒕𝒉 𝒂𝒍𝒍 𝒑𝒂𝒑𝒆𝒓𝒔 𝒊𝒏 𝒑𝒍𝒂𝒄𝒆!
Why would you do that?
Can I expect someone responsible in your organisation to reach out and resolve this situation? For it does seem patently unfair and absurd.
Since I don't have much of a presence on this medium, I am compelled to enlist the support of my friends and influencers to amplify this.
@_amitbehere @dhruv_rathee @SloganMurugan @MurzbanFShroff @scroll_in @timesofindia @saliltripathi @Aakar__Patel @Sun_e_strokes @nauzerbTOI @ranjona @sardesairajdeep @vibione @suchetadalal @VishalDadlani @urvish2020 @free_thinker
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951
7 Oct 2024
ಧಾರವಾಡ: ಸೇವಾ ನ್ಯೂನ್ಯತೆ ಎಸಗಿದ ಗದಗಿನ ಬನಶ್ರೀ ಚಿಟ್ಸ್ಗೆ ₹10 ಲಕ್ಷ ದಂಡ ವಿಧಿಸಿದ ಗ್ರಾಹಕ ಆಯೋಗ
#Dharwad ##Consumercourt #banashreechits #servicedeficiency #KannadaNews
kannada.asianetnews.com/stat…
1
225
13 Mar 2024
Shocked and disappointed to hear of this apathetic treatment. Placing this company on my banned list. #CustomerExperience #ServiceDeficiency
2
23
2 Jul 2023
ಮಾತು ತಪ್ಪಿದ ಗೋಲ್ಡನ್ ಹೋಮ್ಸ್ ಬಿಲ್ಡರ್ಗೆ ಕ್ರಯ ಪತ್ರ ಬರೆದು ಕೊಡಲು ಆಯೋಗದ ಆದೇಶ
#Dharwad #servicedeficiency #consumercommissioncourt #judgment #kannadanews #today
kannada.asianetnews.com/karn…
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434
14 May 2023
@IRCTCofficial kindly help us i am travelling in train no 16312 General compartment 20 from Thivm to Jodhpur Jn i have book ticket By UTS paperless in my mobile phone . Now mobile battery is drained But charging port is not working in all Genral compartment .#servicedeficiency
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233
11 Aug 2017
@Uber Sadly no action yet from Uber India on shoddy driver experience of senior citizen #ServiceDeficiency @UberSupport1 @Uber_India
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4
4
11 Aug 2017
Horrible experience with @Uber in Mumbai. Great inconvenience to senior citizen. @Uber_Support #ServiceDeficiency
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