What the f... went wrong with technology companies? (Episode #42)
One of our credit card companies can apparently move millions of dollars a day — but can’t write a consistent password rule.
Panel 1: “Must be exactly 8 characters.”
Panel 2: “Must be 8–16 characters, upper, lower, no specials, no spaces.”
So… exactly 8 or between 8 and 16? Letters and numbers, but not too many? Special characters are bad now?
Somewhere between “security compliance” and “marketing-approved UX,” common sense died quietly in a meeting.
#WTFTech #UXFail #PasswordPurgatory
Tech Companies, BIG TIP: Get departments to talk to each other, then get a chimp to check it.