Boost live chat sales by communicating more effectively with your customers.
Joined January 2017
- Tweets 867
- Following 1,693
- Followers 1,202
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Photos and videos
11 Jun 2020
RT @Taylor_Reach: New Research Report: COVID-19 Impact on Contact Centers:
thetaylorreachgroup.com/reso…
#custserv #cx #cctr #callcenter #contactcenter #CX #CustomerExperience #FF #COVID19 #coronavirus
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10 Jun 2020
RT @colinsataylor: Proactive customer service drives greater retention, loyalty, and stories like these
feedproxy.google.com/~r/cust… #custserv #cx #cctr #callcenter #contactcenter #CustomerExperience #customerservice #custexp
9 Jun 2020
RT @MyCustomer: Comparing the ROI of different customer experience strategies - @pdorrington compares and contrasts different CX approaches ow.ly/hGqP30qNFKR #custexp
8 Jun 2020
RT @colinsataylor: Only 52% of Consumers Feel They’re Treated with Empathy
callcentrehelper.com/consume… #custserv #cx #cctr #callcenter #contactcenter #CustomerExperience #customerservice #custexp
5 Jun 2020
callcentericmi: Conversations w/various orgs suggest that social distancing protocols & worker sentiment will probably dictate that the near future will bring a mix of return to the workplace & WFH. Here's advice on how to do #WFH well from @RoyAtkinson. bit.ly/2zRWLXD
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4 Jun 2020
RT @MyCustomer: How to find the right balance of human/digital service for your new customer needs? ow.ly/DZYA30qMCwa #custserv #CX #CCTR #custexp
3 Jun 2020
RT @MyCustomer: How to reprioritise customer-facing spend when your budget is cut, by @jackspringman ow.ly/guA030qLxBG #custexp #CX
2 Jun 2020
RT @colinsataylor: Engaging Employees at Any Distance
thetaylorreachgroup.com/enga… #custserv #cx #cctr #callcenter #contactcenter #CustomerExperience #customerservice #custexp
1 Jun 2020
RT @annettefranz: Stop arguing about which is the “real” CX team. The customer doesn’t distinguish between your brand, your digital user experience, your comprehensive CX Strategy, and your Customer Support quality. buff.ly/3cN4cgN #custexp #cx #strategy #custserv #mrx
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29 May 2020
RT @callcenterhost: 3 Customer Service Tips When Working Remotely buff.ly/2TON8Qd #custserv #tips #wfh
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28 May 2020
RT @MyCustomer: To survey or not to survey? @clairesporton explains how to collect customer feedback during COVID-19 ow.ly/5tw130qK3ba #custexp #CX
27 May 2020
RT @MyCustomer: With COVID-19 forcing staff to work from home, customer service leaders must ensure their teams remain engaged, healthy & effective in their new environment. Our new content hub shares best practice advice. bit.ly/2UvQrLt #custserv #custexp #CCTR
26 May 2020
RT @Taylor_Reach: Results-Focused Leadership: The Catalyst for CX Transformation
blog.contactcenterpipeline.c… #custserv #cx #cctr #callcenter #contactcenter #CustomerExperience #customerservice #custexp
26 May 2020
RT @GregOrtbach: Tonight on #custserv
What are 3 things businesses can do to improve customer service quickly?
Please join me along with @MarshaCollier and @ImMarkBernhardt for a lively discussion tonight at 9ET / 6PT!
#cx #CustomerExperience
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22 May 2020
RT @MyCustomer: ON-DEMAND WEBINAR: How to maintain customer satisfaction with a work-from-home contact centre team ow.ly/INWj30qI3He #CCTR #custserv #custexp
21 May 2020
RT @MyCustomer: REPORT: Team engagement - the #1 strategy to maintain motivation and sustain service quality ow.ly/xGnH30qHtbX #custserv #CCTR
20 May 2020
RT @MyCustomer: Content hub: Corporate social responsibility during coronavirus ow.ly/STqm30quKHK >> Expert advice on helping society during COVID-19 and why profits and purpose needn't be mutually exclusive. #custexp #CX #branding #CSR
19 May 2020
RT @billquiseng: 5 Things To Do to Restore Damaged Trust by @jtwatkin
1. Listen
2. Appreciate
3. Empathize, apologize, and make it right
4. Commit to improve
5. Improve
Learn how here:
#CustomerService #custserv x.com/Hyken/status/126132497…
15 May 2020
Guest Post: Can I Ever Trust You Again? by @jtwatkin buff.ly/2WAue0U
Take a moment to think about companies that have damaged your trust. Were any successful in restoring it? #CustomerExperience #trust
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18 May 2020
RT @MyCustomer: Who are the many customer experience voices going unheard - and how is their absence harmful? @pdorrington & @ijgolding explain ow.ly/3WoG30qFVrF #custexp #CX #VoC #marketing
15 May 2020
RT @MyCustomer: We've published the findings of a survey into the role of the customer experience leader - who are they; what are their responsibilities, where do they sit in the org & what results are they delivering? ow.ly/LGR330qve7U #cx #custexp
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