Intercom is changing the game in customer support with AI! 🤖💬
What if AI could handle customer support with the precision of a human and the speed of a machine? That’s exactly what Intercom is doing—and we’re breaking it all down in the latest episode of The Product Podcast! 🎙️
We sat down with Paul Adams, Chief Product Officer at
@intercom, to explore how they’ve evolved from a simple messaging tool to an AI-powered platform serving over 50,000 customers worldwide. 🌍
Here’s what we uncovered:
✨ How Intercom’s AI agent went from answering basic questions to making autonomous decisions.
✨ Why 70% of their R&D is dedicated to AI innovation.
✨ The bold strategies they use to build AI products with human-like judgment.
✨ Why companies that aren’t investing in AI today are “default dead” (👀 yes, he said it!).
Paul’s insights are backed by an impressive career—from shaping mobile products at Google (YouTube, Gmail 👏) to leading Intercom’s AI revolution.
If you’re curious about the future of customer support, product development, or surviving the tech waves of tomorrow, this episode is your must-listen moment!
🎧Listen to the full episode on “Shifting From AI-Dead to AI-First” with Paul Adams, Chief Product Officer at Intercom, at
prdct.school/3PDcyN3!
#TheProductPodcast #ProductManagement #AIRevolution #TechInnovation #AIProductDevelopment #AIInnovation