🚨 Urgent Claim & Discharge Issue – Bethany Hospital, Thane (W), Maharashtra Mrs. Yadav is facing a serious problem in getting the discharge of his newborn baby from Bethany Hospital, West Thane. His wife Archana Yadav delivered a baby.
The baby was admitted to NICU.
The cashless claim is approved by the insurer. However, the hospital is not giving discharge because of a name mismatch: ➡️ In the approval letter, Patient Name: Archana Yadav (Mother)
➡️ Hospital is asking for “Baby of Archana Yadav” as the patient name
➡️ Due to this documentation confusion, discharge is blocked This is a Group Insurance policy case.
Family is in continuous touch with the insurer team, but the issue is still unresolved. ⏰ It has been more than 6 hours.
Mother, newborn baby (NICU), and family are suffering mentally and physically.
They are still stuck in the hospital due to process confusion, not medical reasons. Important: 
He did not take the policy through us - he reached out to me via reference.
Still, we are supporting him 24/7, because in moments like this, humanity comes before business. 
Client or not - a family in crisis deserves support. Requesting immediate support and intervention. @ICICILombard
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