For decades, banking evolved from paper-heavy operations to digital interfaces. A data-heavy industry, where we have seen banks are still trying to figure out the unstructured data, a bank that could solve for an AI-first banking experience with all the data they’re sitting on could be the winner.👇
In a fireside chat at Inc42’s AI Summit 2026 in Bengaluru,
@IDFCFIRSTBank MD and CEO V Vaidyanathan agreed to the notion. “The next phase will be defined by AI capable of understanding, predicting, and acting before customers even raise a request,” he said.
For context, IDFC FIRST Bank seems to have a good growth curve, where customer deposits stood at ₹2.84 Lakh Cr in FY26, up from nearly ₹38,400 Cr in FY20. Vaidyanathan believes that combining the intent to be customer first with technology was the only way to get to this milestone. He attributed this to the bank’s tech-first culture from the very get-go.
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